Jamais aceitar como exata coisa alguma que não se conheça à evidência como tal, incluindo
em juízos apenas aquilo que se mostre tão claro que não subsista razão alguma de dúvida.
 … Dividir cada dificuldade a ser examinada em tantas partes quanto possível e necessárias …

This paper presents the results of a qualitative study of public transport users and car users
in order to obtain a deeper understanding of travellers' attitudes towards transport and to
explore perceptions of public transport service quality. The key findings indicate that in order …

In recent years, the ISO 9000 standard has experienced an extraordinary success. The
number of certifications is still increasing worldwide and it is expected that this trend will last.
In fact, ISO 9000 certification has become an important factor for doing business in the …

Purpose–To provide the basis for the development of a specific benchmarking methodology
for the foundry industry. Design/methodology/approach–The methodology was developed
with the support of the Portuguese Foundry Association (APF). The project was structured in …

Traveler attitudes and preferences as well as demographic variables are important
components of travel behavior. By using travel attitudes, factor and cluster analyses were
conducted to segment the sample. Six distinct groups were extracted: transit enthusiasts …

The aim of this paper is to contribute to a better understanding of the determinants of public
service quality. Firstly, it explores the relationships that develop during the public service
encounter between the citizen, the public organization and society. Secondly, citizen …

Public transport systems face the challenge of attracting users to fight the lost in market
share, mostly due to the increasing use of private cars. Therefore, the concepts of
'quality'and 'customer'must change and the focus must be on meeting people's needs. At the …