Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences J van Doorn, M Mende, SM Noble, J Hulland, AL Ostrom, D Grewal, ... Journal of Service Research 20 (1), 43-58, 2017 | 1122 | 2017 |
Transformative service research: An agenda for the future L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ... Journal of Business Research 66 (8), 1203-1210, 2013 | 1071 | 2013 |
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Response M Mende, ML Scott, J van Doorn, D Grewal, I Shanks Journal of Marketing Research 56 (4), 535-556, 2019 | 805 | 2019 |
Conceptualisation and Aspirations of Transformative Service Research MS Rosenbaum, C Corus, AL Ostrom, L Anderson, RP Fisk, AS Gallan, ... Journal of Research for Consumers 19, 1-6, 2011 | 336 | 2011 |
Decoding Customer-Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth M Mende, RN Bolton, MJ Bitner Journal of Marketing Research 50 (1), 125-142, 2013 | 322 | 2013 |
Judging the Book By Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships ML Scott, M Mende, LE Bolton Journal of Marketing Research 50 (3), 334-347, 2013 | 238 | 2013 |
Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings from a Longitudinal Study on Financial Counseling M Mende, J van Doorn Journal of Service Research 18 (3), 351-368, 2015 | 182 | 2015 |
Why Attachment Security Matters How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees M Mende, RN Bolton Journal of Service Research 14 (3), 285-301, 2011 | 178 | 2011 |
Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings D Grewal, M Kroschke, M Mende, AL Roggeveen, ML Scott Journal of Interactive Marketing 51 (August), 9-25, 2020 | 115 | 2020 |
Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services L Anderson, J Spanjol, JG Jeffries, AL Ostrom, C Nations, SA Bone, ... Journal of Public Policy & Marketing 35 (2), 262-279, 2016 | 105 | 2016 |
The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r] evolution SM Noble, M Mende, D Grewal, A Parasuraman Journal of Retailing 98 (2), 199-208, 2022 | 101 | 2022 |
Retail apocalypse or golden opportunity for retail frontline management? M Mende Journal of Retailing 95 (2), 84, 2019 | 71 | 2019 |
The Marketing of Love: How Attachment Styles Affect Romantic Consumption Journeys M Mende, ML Scott, LE Bolton, A Garvey Journal of the Academy of Marketing Science 47 (2), 255–273, 2019 | 64 | 2019 |
Activating Consumers for Better Service Coproduction Outcomes through Eustress: The Interplay of Firm-Assigned Workload, Service Literacy, and Organizational Support M Mende, ML Scott, MJ Bitner, AL Ostrom Journal of Public Policy & Marketing 36 (1), 137-55, 2017 | 64 | 2017 |
Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores N Hess, CM Kelley, ML Scott, M Mende, JH Schumann Journal of Retailing 96 (3), 344-361, 2020 | 48 | 2020 |
Time to Flatten the Curves on COVID-19 and Climate Change. Marketing Can Help M Mende, V Misra Journal of Public Policy & Marketing 40 (1), 94-96, 2021 | 46 | 2021 |
May the Force Be with You: Expanding the Scope for Marketing Research as a Force for Good in a Sustainable World M Mende, ML Scott Journal of Public Policy & Marketing 40 (2), 116-125, 2021 | 43 | 2021 |
Improving Financial Inclusion through Communal Financial Orientation: How Financial Service Providers Can Better Engage Consumers in Banking Deserts M Mende, LC Salisbury, GY Nenkov, ML Scott Journal of Consumer Psychology 30 (2), 379-91, 2020 | 39 | 2020 |
Marketing, Through the Eyes of the Stigmatized CM Harmeling, M Mende, ML Scott, RW Palmatier Journal of Marketing Research 58 (2), 223–245, 2021 | 36 | 2021 |
Strategische Planung im Beschwerdemanagement M Mende Deutscher Universitätsvlg, 2006 | 33 | 2006 |