| Implementing the Service Catalogue Management C Mendes, M Mira da Silva Quality of Information and Communications Technology (QUATIC), 2010 Seventh …, 2010 | 30 | 2010 |
| DEMO-based Service Level Agreements C Mendes, M Mira da Silva 3rd International Conference on Exploring Service Science (IESS 2012), 2012 | 13* | 2012 |
| Comparing Services Using DEMO C Mendes, J Ferreira, M Mira da Silva 3rd International Joint Conference on Knowledge Discovery, Knowledge …, 2011 | 12 | 2011 |
| Analysis of Business Processes with Enterprise Ontology and Process Mining A Caetano, MM Silva, C Mendes, J Borbinha, P Pinto Lecture Notes in Business Information Processing 9, 2015 | 8 | 2015 |
| Using Enterprise Ontology for Improving the National Health System D Dias, C Mendes, M Mira da Silva 4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012 | 8 | 2012 |
| Identifying Services from a Service Provider and Customer Perspectives C Mendes, J Ferreira, M Mira da Silva Lecture Notes in Communications in Computer and Information Science, 2012 | 8 | 2012 |
| Using DEMO to Identify IT Services C Mendes, J Ferreira, M Mira da Silva 8th International Conference on the Quality of Information and …, 2012 | 7 | 2012 |
| Using DEMO-based SLAs for Improving City Council Services C Mendes, M Almeida, N Salvador, M Mira da Silva 4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012 | 6 | 2012 |
| Learning Communities and Communities of practice Organizational learning Systems C Mendes, A da Silva, J Tribolet Paper presented at the CAPSI 2008–8th Conferenceia Associacao Portuguest de …, 2008 | 6 | 2008 |
| Implementing a request fulfillment process C Mendes, M Mira da Silva Exploring Services Science: Second International Conference, IESS 2011 …, 2011 | 5 | 2011 |
| A Method Based on DEMO for Managing Service Quality C Mendes Lisbon: PhD Thesis, Instituto Superior Técnico, 2013 | 3 | 2013 |
| A Public Organization Career Progression Analysis Using Process Mining N Silva, M Silva, C Mendes, MM da Silva Atas da Conferência da Associação Portuguesa de Sistemas de Informação 15 …, 2017 | 2 | 2017 |
| Closing Service Quality Gaps Using Dynamic Service Level Agreements C Mendes, M Mira da Silva International Journal of Information System Modeling and Design 7 (2), 47-71, 2016 | 2 | 2016 |
| Automated Business Process Management C Mendes, N Silva, M Silva, M Mira da Silva 7th International Conference on Exploring Service Science (IESS 2016), 2016 | 2 | 2016 |
| Costing as a Service A Machado, C Mendes, MM Silva 17th International Conference on Enterprise Information Systems (ICEIS), 2015 | 2 | 2015 |
| Using Event Logs and the Ψ-theory to Analyse Business Processes P Pinto, C Mendes, MM Silva, A Caetano 30th ACM Symposium On Applied Computing (SAC 2015), 2015 | 2 | 2015 |
| Applying DEMO-based SLAs to cloud services C Mendes, M Almeida, M Mira da Silva Journal of Service Science Research 5, 95-123, 2013 | 2 | 2013 |
| A Method for Reengineering Healthcare Using Enterprise Ontology and Lean D Dias, C Mendes, M Mira da Silva Lecture Notes in Communications in Computer and Information Science, 2013 | 2 | 2013 |
| Controlo dos Custos Operacionais da Informática C Mendes, M Mira da Silva | 2 | 2009 |
| Cálculo de padrões para regulação no setor de saúde suplementar baseado em relações entre despesas operacionais e não operacionais A Santanna, A Sallai, C Mendes Relatórios de Pesquisa em Engenharia de Produção 5, 2005 | 2 | 2005 |
Miguel Mira da SilvaInstituto Superior TécnicoEmail confirmado em tecnico.ulisboa.pt
