Carlos Mendes
TitleCited byYear
Implementing the Service Catalogue Management
C Mendes, M Mira da Silva
Quality of Information and Communications Technology (QUATIC), 2010 Seventh …, 2010
172010
DEMO-based Service Level Agreements
C Mendes, M Mira da Silva
3rd International Conference on Exploring Service Science (IESS 2012), 2012
12*2012
Comparing Services Using DEMO
C Mendes, J Ferreira, M Mira da Silva
3rd International Joint Conference on Knowledge Discovery, Knowledge …, 2011
102011
Identifying Services from a Service Provider and Customer Perspectives
C Mendes, J Ferreira, M Mira da Silva
Lecture Notes in Communications in Computer and Information Science, 2012
92012
Using Enterprise Ontology for Improving the National Health System
D Dias, C Mendes, M Mira da Silva
4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012
62012
Using DEMO-based SLAs for Improving City Council Services
C Mendes, M Almeida, N Salvador, M Mira da Silva
4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012
62012
Using DEMO to Identify IT Services
C Mendes, J Ferreira, M Mira da Silva
8th International Conference on the Quality of Information and …, 2012
52012
Analysis of Business Processes with Enterprise Ontology and Process Mining
A Caetano, MM Silva, C Mendes, J Borbinha, P Pinto
Lecture Notes in Business Information Processing 9, 2015
42015
A Method for Reengineering Healthcare Using Enterprise Ontology and Lean
D Dias, C Mendes, M Mira da Silva
Lecture Notes in Communications in Computer and Information Science, 2013
32013
Implementing a Request Fulfillment Process
C Mendes, MM da Silva
International Conference on Exploring Services Science, 113-126, 2011
32011
Controlo dos Custos Operacionais da Informática
C Mendes, M Mira da Silva
32009
Applying DEMO-based SLAs to cloud services
C Mendes, M Almeida, MM Da Silva
Journal of Service Science Research 5 (2), 95-123, 2013
22013
Objectifying Value Co-creation–An Exploratory Study
J Pombinho, C Mendes, B Fragoso, R Santos, N Silva, E Sixpence, ...
Enterprise Engineering Working Conference, 37-53, 2016
12016
Automated Business Process Management
C Mendes, N Silva, M Silva, M Mira da Silva
7th International Conference on Exploring Service Science (IESS 2016), 2016
12016
Time-Driven Activity Based Costing as a Service
A Machado, C Mendes, M Mira da Silva, J Almeida
Lecture Notes in Business Information Processing, 2015
12015
Costing as a Service
A Machado, C Mendes, MM Silva
17th International Conference on Enterprise Information Systems (ICEIS), 2015
12015
Extended DEMO-based SLAs to Specify Customers’ Expectations
M Almeida, C Mendes, M Mira da Silva
4th International Conference on Exploring Service Science (IESS 2013), 2013
12013
A Public Organization Career Progression Analysis Using Process Mining
N Silva, M Silva, C Mendes, MM Da Silva
Atas da Conferência da Associação Portuguesa de Sistemas de Informação 15 …, 2017
2017
Closing Service Quality Gaps Using Dynamic Service Level Agreements
C Mendes, M Mira da Silva
International Journal of Information System Modeling and Design 7 (2), 47-71, 2016
2016
Using DEMO to Objectify Metamodel Evolution
N Silva, T José, M Mira da Silva, C Mendes
7th International Joint Conference on Knowledge Discovery, Knowledge …, 2015
2015
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Articles 1–20