Nancy V. Wünderlich
Cited by
Cited by
High tech and high touch: a framework for understanding user attitudes and behaviors related to smart interactive services
NV Wünderlich, FV Wangenheim, MJ Bitner
Journal of Service Research 16 (1), 3-20, 2013
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
The value of self-service: long-term effects of technology-based self-service usage on customer retention
A Scherer, NV Wünderlich, FV Wangenheim
MIS quarterly 39 (1), 177-200, 2015
Technology mediation in service delivery: A new typology and an agenda for managers and academics
JH Schumann, NV Wünderlich, F Wangenheim
Technovation 32 (2), 133-143, 2012
Advancing research on loyalty programs: a future research agenda
E Breugelmans, THA Bijmolt, J Zhang, LJ Basso, M Dorotic, P Kopalle, ...
Marketing Letters 26 (2), 127-139, 2015
Spillover effects of service failures in coalition loyalty programs: the buffering effect of special treatment benefits
JH Schumann, NV Wünderlich, H Evanschitzky
Journal of retailing 90 (1), 111-118, 2014
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
Perils of managing the service profit chain: The role of time lags and feedback loops
H Evanschitzky, F Wangenheim, NV Wünderlich
Journal of Retailing 88 (3), 356-366, 2012
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
Acceptance of remote services: perception, adoption, and continued usage in organizational settings
N Wünderlich
Springer-Verlag, 2010
Reflections on context in service research
C Voss, H Perks, R Sousa, L Witell, NV Wünderlich
Journal of Service Management 27 (1), 30-36, 2016
Conducting service research that matters
A Gustafsson, L Aksoy, MK Brady, JR McColl-Kennedy, NJ Sirianni, ...
Journal of Services Marketing, 2015
Ferngesteuerte dienstleistungen. betriebswirtschaftliche spezifika, terminologie und herausforderungen für das management
NV Wünderlich, JH Schumann, F Wangenheim, HH Holzmüller
Remote services, 3-26, 2007
Culture’s impact on customer motivation to engage in professional service enactments
JH Schumann, NV Wünderlich, MS Zimmer
Schmalenbach Business Review 64 (2), 141-165, 2012
Introduction to open innovation
AS Huff, KM Möslein, R Reichwald, T Lackner, Y Doz, R Gröger, ...
MIT Press, 2013
Florian v. Wangenheim, and Mary Jo Bitner (2013),“
NV Wünderlich
High Tech and High Touch: A Framework for Understanding User Attitudes and …, 0
Acceptance of Remote Services: Perception
NV Wünderlich
Adoption and Continued Usage in Organizational Settings, Wiesbaden, 2009
Internetbasierte Remote Services bei der Heidelberger Druckmaschinen AG
NV Wünderlich, M Pfeffer
Remote Services, 169-178, 2007
v. Wangenheim, F. and Bitner, MJ (2013),“
NV Wünderlich
High tech and high touch: a framework for understanding user attitudes and …, 0
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