Nancy V. Wünderlich
Cited by
Cited by
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
High tech and high touch: a framework for understanding user attitudes and behaviors related to smart interactive services
NV Wünderlich, FV Wangenheim, MJ Bitner
Journal of Service Research 16 (1), 3-20, 2013
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
The Value of Self-Service
A Scherer, NV Wünderlich, F Von Wangenheim
MIS quarterly 39 (1), 177-200, 2015
Technology mediation in service delivery: A new typology and an agenda for managers and academics
JH Schumann, NV Wünderlich, F Wangenheim
Technovation 32 (2), 133-143, 2012
Advancing research on loyalty programs: a future research agenda
E Breugelmans, THA Bijmolt, J Zhang, LJ Basso, M Dorotic, P Kopalle, ...
Marketing Letters 26 (2), 127-139, 2015
Leading open innovation
AS Huff, KM Möslein, R Reichwald
MIT press, 2013
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
Spillover effects of service failures in coalition loyalty programs: the buffering effect of special treatment benefits
JH Schumann, NV Wünderlich, H Evanschitzky
Journal of retailing 90 (1), 111-118, 2014
Perils of managing the service profit chain: The role of time lags and feedback loops
H Evanschitzky, F Wangenheim, NV Wünderlich
Journal of Retailing 88 (3), 356-366, 2012
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
Reflections on context in service research
C Voss, H Perks, R Sousa, L Witell, NV Wünderlich
Journal of Service Management 27 (1), 30-36, 2016
Acceptance of remote services: perception, adoption, and continued usage in organizational settings
N Wünderlich
Springer-Verlag, 2010
Conducting service research that matters
A Gustafsson, L Aksoy, MK Brady, JR McColl-Kennedy, NJ Sirianni, ...
Journal of Services Marketing, 2015
Ferngesteuerte dienstleistungen. betriebswirtschaftliche spezifika, terminologie und herausforderungen für das management
NV Wünderlich, JH Schumann, F Wangenheim, HH Holzmüller
Remote services, 3-26, 2007
Culture’s impact on customer motivation to engage in professional service enactments
JH Schumann, NV Wünderlich, MS Zimmer
Schmalenbach Business Review 64 (2), 141-165, 2012
Introduction to open innovation
AS Huff, KM Möslein, R Reichwald, T Lackner, Y Doz, R Gröger, ...
MIT Press, 2013
The great game of business: Advancing knowledge on gamification in business contexts
NV Wünderlich, A Gustafsson, J Hamari, P Parvinen, A Haff
Journal of Business Research 106, 273-276, 2020
Florian v. Wangenheim, and Mary Jo Bitner (2013),“
NV Wünderlich
High Tech and High Touch: A Framework for Understanding User Attitudes and …, 0
Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F Wangenheim, NV Wünderlich, JH Schumann
Journal of Business Research 79, 181-188, 2017
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