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Jay Kandampully
Jay Kandampully
Professor of Service Management, The Ohio State University
Verified email at osu.edu
Title
Cited by
Cited by
Year
Customer loyalty in the hotel industry: the role of customer satisfaction and image
J Kandampully, D Suhartanto
International journal of contemporary hospitality management, 2000
21122000
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
HH Hu, J Kandampully, TD Juwaheer
The service industries journal 29 (2), 111-125, 2009
10662009
Innovation in logistic services and the new business model: a conceptual framework
RL Chapman, C Soosay, J Kandampully
Managing Service Quality: An International Journal, 2002
7702002
Service quality to service loyalty: A relationship which goes beyond customer services
J Kandampully
Total quality management 9 (6), 431-443, 1998
6641998
Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
J Kandampully
European journal of innovation management, 2002
6372002
Customer loyalty: a review and future directions with a special focus on the hospitality industry
J Kandampully, TC Zhang, A Bilgihan
International Journal of Contemporary Hospitality Management, 2015
6092015
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
4662017
Do hoteliers need to manage image to retain loyal customers?
J Kandampully, HH Hu
International journal of contemporary hospitality management, 2007
4632007
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management, 2018
4082018
The impact of demand fluctuation on the quality of service: a tourism industry example
J Kandampully
Managing Service Quality: An International Journal, 2000
3822000
The role of customer satisfaction and image in gaining customer loyalty in the hotel industry
J Kandampully, D Suhartanto
Journal of Hospitality & Leisure Marketing 10 (1-2), 3-25, 2003
3712003
The role of emotional aspects in younger consumer‐brand relationships
J Hwang, J Kandampully
Journal of Product & Brand Management, 2012
3702012
Services management: The new paradigm in hospitality
J Kandampully
Pearson Prentice Hall, 2007
3672007
Competitive advantage through anticipation, innovation and relationships
J Kandampully, R Duddy
Management Decision, 1999
3301999
Towards a unified customer experience in online shopping environments: Antecedents and outcomes
A Bilgihan, J Kandampully, TC Zhang
International Journal of Quality and Service Sciences, 2016
3182016
An exploratory study of service quality in the Malaysian public service sector
A Agus, S Barker, J Kandampully
International Journal of Quality & Reliability Management, 2007
3102007
Exploring consumer perceptions of green restaurants in the US
F Schubert, J Kandampully, D Solnet, A Kralj
Tourism and Hospitality Research 10 (4), 286-300, 2010
3022010
Students' perceptions of service quality in higher education
H Nadiri, J Kandampully, K Hussain
Total Quality Management 20 (5), 523-535, 2009
2942009
Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework
TC Zhang, J Kandampully, A Bilgihan
Journal of Hospitality and Tourism Technology, 2015
2612015
Relationship marketing: a concept beyond the primary relationship
J Kandampully, R Duddy
Marketing Intelligence & Planning, 1999
2401999
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