| Customer loyalty in the hotel industry: the role of customer satisfaction and image J Kandampully, D Suhartanto International journal of contemporary hospitality management, 2000 | 2197 | 2000 |
| Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study HH Hu, J Kandampully, TD Juwaheer The service industries journal 29 (2), 111-125, 2009 | 1127 | 2009 |
| Innovation in logistic services and the new business model: a conceptual framework RL Chapman, C Soosay, J Kandampully Managing Service Quality: An International Journal, 2002 | 787 | 2002 |
| Customer loyalty: a review and future directions with a special focus on the hospitality industry J Kandampully, TC Zhang, A Bilgihan International Journal of Contemporary Hospitality Management, 2015 | 683 | 2015 |
| Service quality to service loyalty: A relationship which goes beyond customer services J Kandampully Total quality management 9 (6), 431-443, 1998 | 678 | 1998 |
| Innovation as the core competency of a service organisation: the role of technology, knowledge and networks J Kandampully European journal of innovation management, 2002 | 646 | 2002 |
| A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017 | 548 | 2017 |
| Do hoteliers need to manage image to retain loyal customers? J Kandampully, HH Hu International journal of contemporary hospitality management, 2007 | 482 | 2007 |
| Customer experience management in hospitality: A literature synthesis, new understanding and research agenda J Kandampully, TC Zhang, E Jaakkola International Journal of Contemporary Hospitality Management, 2018 | 468 | 2018 |
| The role of emotional aspects in younger consumer‐brand relationships J Hwang, J Kandampully Journal of Product & Brand Management, 2012 | 407 | 2012 |
| The impact of demand fluctuation on the quality of service: a tourism industry example J Kandampully Managing Service Quality: An International Journal, 2000 | 398 | 2000 |
| Towards a unified customer experience in online shopping environments: Antecedents and outcomes A Bilgihan, J Kandampully, TC Zhang International Journal of Quality and Service Sciences, 2016 | 394 | 2016 |
| The role of customer satisfaction and image in gaining customer loyalty in the hotel industry J Kandampully, D Suhartanto Journal of Hospitality & Leisure Marketing 10 (1-2), 3-25, 2003 | 384 | 2003 |
| Services management: The new paradigm in hospitality J Kandampully Pearson Prentice Hall, 2007 | 376 | 2007 |
| Competitive advantage through anticipation, innovation and relationships J Kandampully, R Duddy Management Decision, 1999 | 339 | 1999 |
| Exploring consumer perceptions of green restaurants in the US F Schubert, J Kandampully, D Solnet, A Kralj Tourism and Hospitality Research 10 (4), 286-300, 2010 | 331 | 2010 |
| An exploratory study of service quality in the Malaysian public service sector A Agus, S Barker, J Kandampully International Journal of Quality & Reliability Management, 2007 | 322 | 2007 |
| Students' perceptions of service quality in higher education H Nadiri, J Kandampully, K Hussain Total Quality Management 20 (5), 523-535, 2009 | 315 | 2009 |
| Application of the extended VBN theory to understand consumers’ decisions about green hotels H Choi, J Jang, J Kandampully International Journal of Hospitality Management 51, 87-95, 2015 | 273 | 2015 |
| Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework TC Zhang, J Kandampully, A Bilgihan Journal of Hospitality and Tourism Technology, 2015 | 272 | 2015 |
