earl naumann
earl naumann
Professor of Marketing, American University of Sharjah
Verified email at aus.edu
Cited by
Cited by
Creating customer value: The path to sustainable competitive advantage
E Naumann
Thomson Executive Press, 1995
Customer satisfaction measurement and management: Using the voice of the customer
E Naumann, K Giel
Van Nostrand Reinhold, 1995
Customer satisfaction and business performance: a firm‐level analysis
P Williams, E Naumann
Journal of services marketing, 2011
A conceptual model of expatriate turnover
E Naumann
Journal of International Business Studies 23 (3), 499-531, 1992
Antecedents and consequences of satisfaction and commitment among expatriate managers
E Naumann
Group & Organization Management 18 (2), 153-187, 1993
Organizational predictors of expatriate job satisfaction
E Naumann
Journal of International Business Studies 24 (1), 61-80, 1993
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
P Williams, NJ Ashill, E Naumann, E Jackson
International Journal of Project Management 33 (8), 1836-1850, 2015
Examining the relationship between work attitudes and propensity to leave among expatriate salespeople
E Naumann, SM Widmier, DW Jackson Jr
Journal of Personal Selling & Sales Management 20 (4), 227-241, 2000
Customer centered six sigma
E Naumann
ASQ World Conference on Quality and Improvement Proceedings, 631, 2000
How to implement a customer satisfaction program
E Naumann, DW Jackson Jr, MS Rosenbaum
Business Horizons 44 (1), 37-37, 2001
The purchase of components: functional areas of influence
E Naumann, DJ Lincoln, RD McWilliams
Industrial Marketing Management 13 (2), 113-122, 1984
The loyalty elephant
S Hoisington, E Naumann
Quality progress 36 (2), 33, 2003
Determining buying center size
RD McWilliams, E Naumann, S Scott
Industrial Marketing Management 21 (1), 43-49, 1992
One more time: how do you satisfy customers?
E Naumann, DW Jackson Jr
Business Horizons 42 (3), 71-77, 1999
What is customer-driven marketing?
E Naumann, P Shannon
Business horizons 35 (6), 44-53, 1992
Customer attitudes of stayers and defectors in B2B services: Are they really different?
P Williams, MS Khan, NJ Ashill, E Naumann
Industrial Marketing Management 40 (5), 805-815, 2011
Understanding the causes of defection among satisfied B2B service customers
E Naumann, M Haverila, M Sajid Khan, P Williams
Journal of Marketing Management 26 (9-10), 878-900, 2010
Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services
MS Khan, E Naumann, P Williams
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012
Customer satisfaction and loyalty in B2B services: directions for future research
E Naumann, P Williams, MS Khan
The Marketing Review 9 (4), 319-333, 2009
Toward a contingency theory of CRM adoption
P Williams, N Ashill, E Naumann
Journal of Strategic Marketing 25 (5-6), 454-474, 2017
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