| An application of equity theory to buyer-seller exchange situations JW Huppertz, SJ Arenson, RH Evans Journal of marketing research 15 (2), 250-260, 1978 | 825 | 1978 |
| Customer complaining: the role of tie strength and information control V Mittal, JW Huppertz, A Khare Journal of retailing 84 (2), 195-204, 2008 | 318 | 2008 |
| Firms' complaint handling policies and consumer complaint voicing JW Huppertz Journal of consumer marketing 24 (7), 428-437, 2007 | 138 | 2007 |
| External equity, loyalty program membership, and service recovery O Morrisson, JW Huppertz Journal of services Marketing 24 (3), 244-254, 2010 | 127 | 2010 |
| An effort model of first-stage complaining behavior JW Huppertz Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2003 | 119 | 2003 |
| Consumers' use of HCAHPS ratings and word‐of‐mouth in hospital choice JW Huppertz, JP Carlson Health services research 45 (6p1), 1602-1613, 2010 | 62 | 2010 |
| Predicting HCAHPS scores from hospitals’ social media pages: A sentiment analysis JW Huppertz, P Otto Health care management review 43 (4), 359-367, 2018 | 60 | 2018 |
| The value of patients' handwritten comments on HCAHPS surveys JW Huppertz, R Smith Journal of Healthcare Management 59 (1), 31-47, 2014 | 60 | 2014 |
| Measuring components of equity in the marketplace: perceptions of inputs and outcomes by satisfied and dissatisfied consumers JW Huppertz New dimensions of consumer satisfaction and complaining behavior, 140-143, 1979 | 54 | 1979 |
| Mastering leadership: A vital resource for health care organizations AT Belasen, B Eisenberg, JW Huppertz Jones & Bartlett Publishers, 2015 | 27 | 2015 |
| Attention and achievement exhibited by middle-and lower-class Black and White elementary school boys. VC Hall, JW Huppertz, A Levi Journal of Educational Psychology 69 (2), 115, 1977 | 27 | 1977 |
| Hospital advertising, competition, and HCAHPS: does it pay to advertise? JW Huppertz, RA Bowman, GY Bizer, MS Sidhu, C McVeigh Health Services Research 52 (4), 1590, 2017 | 19 | 2017 |
| The uniqueness of US healthcare management: A linguistic analysis of competency models and application to health administration education JW Huppertz, M Strosberg, S Burns, I Chaudhri Journal of Health Administration Education 31 (3), 197-214, 2014 | 19 | 2014 |
| An exploration of gender bias affecting women in medicine AL Stephenson, AB Diehl, LM Dzubinski, M McErlean, J Huppertz, ... The Contributions of Health Care Management to Grand Health Care Challenges …, 2021 | 13 | 2021 |
| AN EFFORT MODEL OF FIRST-STAGE COMPLAINING BEHAVIOR. JW Huppertz Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior 27, 2014 | 13 | 2014 |
| The effort model of consumer complaining behavior: An update and new research directions JW Huppertz Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2014 | 12 | 2014 |
| Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services JP Carlson, JW Huppertz, PE Neidermeyer Health Marketing Quarterly 25 (4), 303-328, 2008 | 12 | 2008 |
| Designing and implementing a mission-driven, student-centered assessment program AT Belasen, JW Huppertz Journal of Health Administration Education 26 (1), 5-25, 2009 | 11 | 2009 |
| Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing JW Huppertz Health Marketing Quarterly 25 (4), 383-404, 2008 | 11 | 2008 |
| Volunteering time decisions: a multi‐factor experimental study J Carlson, JW Huppertz, RA Bowman, J Lambrinos, MA Strosberg, ... International Journal of Nonprofit and Voluntary Sector Marketing 16 (2 …, 2011 | 9 | 2011 |
