Anders Gustafsson
Anders Gustafsson
Professor of Marketing, BI Norwegian Business School
Verified email at bi.no
Title
Cited by
Cited by
Year
The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
A Gustafsson, MD Johnson, I Roos
Journal of Marketing, 210-218, 2005
23362005
The evolution and future of national customer satisfaction index models
MD Johnson, A Gustafsson, TW Andreassen, L Lervik, J Cha
Journal of economic Psychology 22 (2), 217-245, 2001
16482001
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International Journal of Service Industry Management 16 (1), 107-121, 2005
11872005
Improving customer satisfaction, loyalty and profit: An integrated measurement and management system
M Johnson, A Gustafsson
Wiley-India, 2006
765*2006
Harnessing the creative potential among users*
P Kristensson, A Gustafsson, T Archer
Journal of Product Innovation Management 21 (1), 4-14, 2004
6982004
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total Quality Management 11 (7), 917-927, 2000
6612000
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, MD Johnson, B Sandén
Studentlitteratur, 2002
5062002
Competitive advantage through service differentiation by manufacturing companies
H Gebauer, A Gustafsson, L Witell
Journal of Business Research, 2011
4642011
Idea generation: customer co-creation versus traditional market research techniques
L Witell, P Kristensson, A Gustafsson, M Löfgren
Journal of Service Management 22 (2), 140-159, 2011
4372011
Reasons for household food waste with special attention to packaging
H Williams, F Wikström, T Otterbring, M Löfgren, A Gustafsson
Journal of cleaner production 24, 141-148, 2012
4242012
Match or mismatch: strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4032010
Customer co‐creation in service innovation: a matter of communication?
R Verma, A Gustafsson, P Kristensson, L Witell
Journal of service management, 2012
3972012
Effects of COVID-19 on business and research
N Donthu, A Gustafsson
Journal of business research 117, 284, 2020
3662020
Competing in a service economy
A Gustafsson, M Johnson
Wiley-India, 2006
3182006
Small details that make big differences: a radical approach to consumption experience as a firm's differentiating strategy
RN Bolton, A Gustafsson, J McColl-Kennedy, NJ Sirianni, DK Tse
Journal of Service Management 25 (2), 253-274, 2014
3132014
Conjoint measurement: Methods and applications
A Gustafsson, A Herrmann, F Huber
Springer Science & Business Media, 2013
3102013
Determining attribute importance in a service satisfaction model
A Gustafsson, MD Johnson
Journal of Service Research 7 (2), 124-141, 2004
3022004
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
2952017
Defining service innovation: A review and synthesis
L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (8), 2863-2872, 2016
2842016
The impact of quality practices on customer satisfaction and business results: product versus service organizations
L Nilsson, MD Johnson, A Gustafsson
Journal of Quality Management 6 (1), 5-27, 2001
2842001
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