Anders Gustafsson
Anders Gustafsson
Professor of Marketing, BI Norwegian Business School
Verified email at bi.no
Title
Cited by
Cited by
Year
The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
A Gustafsson, MD Johnson, I Roos
Journal of Marketing, 210-218, 2005
20992005
The evolution and future of national customer satisfaction index models
MD Johnson, A Gustafsson, TW Andreassen, L Lervik, J Cha
Journal of economic Psychology 22 (2), 217-245, 2001
15012001
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International Journal of Service Industry Management 16 (1), 107-121, 2005
10912005
Improving customer satisfaction, loyalty and profit: An integrated measurement and management system
M Johnson, A Gustafsson
Wiley-India, 2006
729*2006
Harnessing the creative potential among users*
P Kristensson, A Gustafsson, T Archer
Journal of Product Innovation Management 21 (1), 4-14, 2004
6542004
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total Quality Management 11 (7), 917-927, 2000
5942000
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, MD Johnson, B Sandén
Studentlitteratur, 2002
4852002
Competitive advantage through service differentiation by manufacturing companies
H Gebauer, A Gustafsson, L Witell
Journal of Business Research, 2011
3782011
Idea generation: customer co-creation versus traditional market research techniques
L Witell, P Kristensson, A Gustafsson, M Löfgren
Journal of Service Management 22 (2), 140-159, 2011
3752011
Match or mismatch: strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
3622010
Customer co‐creation in service innovation: a matter of communication?
R Verma, A Gustafsson, P Kristensson, L Witell
Journal of service management, 2012
3242012
Reasons for household food waste with special attention to packaging
H Williams, F Wikström, T Otterbring, M Löfgren, A Gustafsson
Journal of cleaner production 24, 141-148, 2012
3172012
Competing in a service economy
A Gustafsson, M Johnson
Wiley-India, 2006
301*2006
Conjoint measurement: Methods and applications
A Gustafsson, A Herrmann, F Huber
Springer Science & Business Media, 2013
2992013
Determining attribute importance in a service satisfaction model
A Gustafsson, MD Johnson
Journal of Service Research 7 (2), 124-141, 2004
2852004
The impact of quality practices on customer satisfaction and business results: product versus service organizations
L Nilsson, MD Johnson, A Gustafsson
Journal of Quality Management 6 (1), 5-27, 2001
2692001
Conjoint analysis as an instrument of market research practice
A Gustafsson, A Herrmann, F Huber
Conjoint measurement, 5-45, 2000
2532000
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy
RN Bolton, A Gustafsson, J McColl-Kennedy, NJ Sirianni, DK Tse
Journal of Service Management 25 (2), 253-274, 2014
2362014
Developing successful technology‐based services: the issue of identifying and involving innovative users
J Matthing, P Kristensson, A Gustafsson, A Parasuraman
Journal of Services Marketing, 2006
2212006
Defining service innovation: A review and synthesis
L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (8), 2863-2872, 2016
2142016
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