| Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis H Kim, KKF So International Journal of Hospitality Management 100, 103082, 2022 | 151 | 2022 |
| A decade of customer engagement research in hospitality and tourism: A systematic review and research agenda KKF So, XR Li, H Kim Journal of Hospitality & Tourism Research 44 (2), 178-200, 2020 | 118 | 2020 |
| What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention KKF So, H Kim, H Oh Journal of Travel Research 60 (5), 1018-1038, 2021 | 105 | 2021 |
| Service robots: Applying social exchange theory to better understand human–robot interactions H Kim, KKF So, J Wirtz Tourism Management, 2022 | 78 | 2022 |
| The thematic evolution of customer engagement research: A comparative systematic review and bibliometric analysis KKF So, H Kim, C King International Journal of Contemporary Hospitality Management 33 (10), 3585-3609, 2021 | 59 | 2021 |
| Millennials’ virtual reality experiences pre-and post-COVID-19 H Kim, KKF So, BJ Mihalik, AP Lopes Journal of Hospitality and Tourism Management 48, 200-209, 2021 | 51 | 2021 |
| Creating customer value in the sharing economy: An investigation of Airbnb users and their tripographic characteristics KKF So, H Kim, S Min International Journal of Contemporary Hospitality Management 34 (1), 23-45, 2021 | 36 | 2021 |
| Mapping service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda KKF So, H Kim, Y He, XR Li Cornell Hospitality Quarterly 64 (2), 143-160, 2023 | 24 | 2023 |
| Actor value formation in Airbnb: Insight from multi-source data H Kim, HH Shin, KKF So International Journal of Contemporary Hospitality Management 34 (7), 2773-2797, 2022 | 21 | 2022 |
| Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective H Kim, KKF So, B Mihalik International Journal of Hospitality Management 100, 103086, 2022 | 21 | 2022 |
| The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions H Kim, KKF So International Journal of Hospitality Management, 2023 | 15 | 2023 |
| Enhancing consumer confidence and response efficacy in tourism: Typology and effectiveness of the hotel industry’s responses to COVID-19 H Kim, J Li, KKF So Journal of Travel Research 62 (4), 907-925, 2023 | 13 | 2023 |
| Service robots: The dynamic effects of anthropomorphism and functional perceptions on consumers’ responses KKF So, H Kim, SQ Liu, X Fang, J Wirtz European Journal of Marketing, 2024 | 2 | 2024 |
| Psychological ownership research in business: A bibliometric overview and future research directions H Kim, J Li, KKF So Journal of Business Research, 2024 | 1 | 2024 |
| Understanding psychological ownership in access-based consumption through a theory synthesis: An investigation of Airbnb and hotels J Li, H Kim, KKF So Journal of Hospitality Marketing & Management, 2023 | 1 | 2023 |
| Customer touchpoints: Conceptualization, index development, and validation H Kim, KKF So Tourism Management, 2024 | | 2024 |
| Artificial intelligence in hospitality and tourism: Insights from industry practices, research literature, and expert opinions H Kim, KKF So, S Shin, J Li Journal of Hospitality & Tourism Research, 2024 | | 2024 |
| Consumer responses to branding KKF So, J Li, H Kim. A Research Agenda for Brand Management in a New Era of Consumerism, 2023 | | 2023 |
Kevin Kam Fung SoWilliam S. Spears Chair in Business, Spears School of Business, Oklahoma State UniversityEmail confirmado em okstate.edu
