| The consequences of dysfunctional customer behavior LC Harris, KL Reynolds Journal of service research 6 (2), 144-161, 2003 | 909 | 2003 |
| Jaycustomer behavior: an exploration of types and motives in the hospitality industry LC Harris, KL Reynolds Journal of Services Marketing 18 (5), 339-357, 2004 | 595 | 2004 |
| Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell‐Bennett, ... Journal of Services Marketing 24 (6), 417-429, 2010 | 419 | 2010 |
| Dysfunctional customer behavior severity: An empirical examination KL Reynolds, LC Harris Journal of retailing 85 (3), 321-335, 2009 | 411 | 2009 |
| Deviant customer behavior: An exploration of frontline employee tactics KL Reynolds, LC Harris Journal of marketing theory and practice 14 (2), 95-111, 2006 | 405 | 2006 |
| Value co-creation through patient engagement in health care: a micro-level approach and research agenda W Hardyman, KL Daunt, M Kitchener Public Management Review 17 (1), 90-107, 2015 | 363 | 2015 |
| When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining KL Reynolds, LC Harris Journal of services marketing 19 (5), 321-335, 2005 | 300 | 2005 |
| Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service KL Daunt, LC Harris Journal of Marketing Management 28 (1-2), 129-153, 2012 | 211 | 2012 |
| Consumer showrooming: Value co-destruction KL Daunt, LC Harris Journal of Retailing and Consumer Services 38, 166-176, 2017 | 197 | 2017 |
| Managing customer misbehavior: challenges and strategies L C. Harris, K Daunt Journal of Services Marketing 27 (4), 281-293, 2013 | 182 | 2013 |
| Customers acting badly: Evidence from the hospitality industry KL Daunt, LC Harris Journal of Business Research 64 (10), 1034-1042, 2011 | 182 | 2011 |
| Motives of dysfunctional customer behavior: an empirical study KL Daunt, LC Harris Journal of Services Marketing 26 (4), 293-308, 2012 | 156 | 2012 |
| Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style A Boukis, C Koritos, KL Daunt, A Papastathopoulos Tourism Management 77, 103997, 2020 | 155 | 2020 |
| Deviant customer behaviour: A study of techniques of neutralisation LC Harris, KL Daunt Journal of Marketing Management 27 (7-8), 834-853, 2011 | 138 | 2011 |
| Linking employee and customer misbehaviour: The moderating role of past misdemeanours KL Daunt, LC Harris Journal of Marketing Management 30 (3-4), 221-244, 2014 | 88 | 2014 |
| Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehavior KL Daunt, DA Greer European Journal of Marketing 49 (9/10), 1505-1526, 2015 | 65 | 2015 |
| Social media influencers and transgressive celebrity endorsement in consumption community contexts H Cocker, R Mardon, KL Daunt European Journal of Marketing 55 (7), 1841-1872, 2021 | 53 | 2021 |
| What matters to me! User conceptions of value in specialist cancer care W Hardyman, M Kitchener, KL Daunt Public Management Review 21 (11), 1687-1706, 2019 | 44 | 2019 |
| Craigslist exposed: The Internet-mediated hookup MS Rosenbaum, KL Daunt, A Jiang Journal of Homosexuality 60 (4), 505-531, 2013 | 38 | 2013 |
| Eduscape: The effects of servicescapes and emotions in academic learning environments VK Wells, KL Daunt Journal of Further and Higher Education 40 (4), 486-508, 2016 | 35 | 2016 |
Mark S. RosenbaumHawaii Pacific UniversityVerified email at hpu.edu
