Kristina Heinonen
Kristina Heinonen
Verified email at hanken.fi - Homepage
TitleCited byYear
A customer-dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service Management 21 (4), 531-548, 2010
7232010
Consumer activity in social media: Managerial approaches to consumers' social media behavior
K Heinonen
Journal of Consumer Behaviour 10 (6), 356-364, 2011
5222011
The NetOffer model: a case example from the virtual marketspace
C Grönroos, F Heinonen, K Isoniemi, M Lindholm
Management decision 38 (4), 243-252, 2000
3612000
Reconceptualizing customer perceived value: the value of time and place
K Heinonen
Managing Service Quality: An International Journal 14 (2/3), 205-215, 2004
2952004
Customer dominant value formation in service
K Heinonen, T Strandvik, P Voima
European Business Review 25 (2), 104-123, 2013
2772013
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik
Journal of Services Marketing 29 (6/7), 472-484, 2015
1692015
“Futurizing” smart service: implications for service researchers and managers
NV Wuenderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
1272015
Exploring Customer Value Formation: A Customer Dominant Logic Perspective
P Voima, K Heinonen, T Strandvik
Svenska handelshögskolan, 2010
1102010
Temporal and spatial e-service value
K Heinonen
International Journal of Service Industry Management 17 (4), 380-400, 2006
992006
Monitoring value-in-use of e-service
K Heinonen, T Strandvik
Journal of Service Management 20 (1), 33-51, 2009
952009
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
International Journal of Mobile Communications 5 (6), 603-617, 2007
912007
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
Stockholm Mobility Roundtable, 22-23.5, 2003
852003
Classifying mobile services
K Heinonen, M Pura
Helsinki Mobility Roundtable, 1-2, 2006
732006
Communication as an element of service value
K Heinonen, T Strandvik
International Journal of Service Industry Management 16 (2), 186-198, 2005
722005
Time and location as customer perceived value drivers
K Heinonen
Svenska handelshögskolan, 2004
572004
Customer engagement in a big data world
W Kunz, L Aksoy, Y Bart, K Heinonen, S Kabadayi, FV Ordenes, M Sigala, ...
Journal of Services Marketing 31 (2), 161-171, 2017
532017
Conceptualising online banking service value
K Heinonen
Journal of Financial Services Marketing 12 (1), 39-52, 2007
472007
Invisible value formation: a netnography in retail banking
G Medberg, K Heinonen
International Journal of Bank Marketing 32 (6), 590-607, 2014
462014
Developing service research–paving the way to transdisciplinary research
A Gustafsson, C Högström, Z Radnor, M Friman, K Heinonen, E Jaakkola, ...
Journal of Service Management 27 (1), 9-20, 2016
342016
Multiple perspectives on customer relationships
K Heinonen
International Journal of Bank Marketing 32 (6), 450-456, 2014
312014
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Articles 1–20