| User experience methods and maturity in academic libraries SWH Young, Z Chao, A Chandler Information Technology and Libraries 39 (1), 2020 | 32 | 2020 |
| Rethinking user experience studies in libraries: The story of UX café Z Chao Weave: Journal of Library User Experience 2 (2), 2019 | 9 | 2019 |
| From query analysis to user information needs: a study of campus map searches Z Chao Library Hi Tech 34 (1), 104-129, 2016 | 9 | 2016 |
| Reflecting the voice of the student: A case study from The Pennsylvania State University using mixed-methods in assessing space S Borrelli, Z Chao, C Su Library Management 40 (1/2), 121-127, 2019 | 8 | 2019 |
| Extending the reach of our collective cultural heritage: The IMLS DCC Flickr Feasibility Study J Jett, CL Palmer, K Fenlon, Z Chao Proceedings of the American Society for Information Science and Technology …, 2010 | 8 | 2010 |
| Understanding user experience in bring your own device spaces in the library: A case study of space planning and use at a large research university Z Chao, S Borrelli, B Neupane, J Fennewald Performance Measurement and Metrics 20 (3), 201-212, 2019 | 6 | 2019 |
| Measuring up: assessing accuracy of reported use and impact of digital repositories K Arlitsch, P OBrien, M Kyrillidou, JA Clark, SWH Young, J Mixter, Z Chao, ... | 6 | 2014 |
| Assessing and improving the experience of underrepresented populations: A participatory design approach SWH Young, H Fargo, S Borrelli, Z Chao, C Gass, D Swedman LIS Scholarship Archive, 2019 | 2 | 2019 |
| Collaborating with information technology: implementing web search at the University of New Mexico SYZ Chao, R Lubas Cataloging Collaborations and Partnerships, 251-264, 2016 | 1 | 2016 |
| Fostering Great Experiences for UX-Tasked Student Workers Z Chao, C Moran, R Vacek | | 2018 |
| Fostering Great Experiences for UX-Tasked Student Workers R Vacek, C Moran, Z Chao | | 2018 |
| Staff Articles & Presentations A Chandler, Z Chao, SWH Young Kaleidoscope, 2, 2018 | | 2018 |
| Building UX Capacity: Presentation at LITA 2017, Denver, Colorado A Chandler, Z Chao, SWH Young | | 2017 |
| 251 Collaborating with Information Technology: Implementing Web Search at the University of New Mexico SYZ Chao, R Lubas Cataloging Collaborations and Partnerships, 251-264, 0 | | |
| Assessing and Improving the Experience of Underrepresented Populations: A Participatory Design SWH Young, H Fargo, S Borrelli, Z Chao, C Gass, D Swedman | | |
| From Indifference to Delight: Gauging Users’ Preferences Using the Kano Model GC Gessner, Z Chao | | |
| Tell Me What You Want, What You Really, Really Want: Understanding User Perspectives with Comparative Analysis Z Chao | | |
