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Elina Jaakkola
Elina Jaakkola
Professor of Marketing, Turku School of Economics, University of Turku
Verified email at utu.fi
Title
Cited by
Cited by
Year
The role of customer engagement behavior in value co-creation: a service system perspective
E Jaakkola, M Alexander
Journal of service research 17 (3), 247-261, 2014
16632014
Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
L Aarikka-Stenroos, E Jaakkola
Industrial marketing management 41 (1), 15-26, 2012
12022012
Designing conceptual articles: four approaches
E Jaakkola
AMS review 10 (1), 18-26, 2020
9362020
Customer experience: fundamental premises and implications for research
L Becker, E Jaakkola
Journal of the Academy of Marketing Science 48, 630-648, 2020
8202020
Service experience co-creation: conceptualization, implications, and future research directions
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of service management 26 (2), 182-205, 2015
6042015
Value co-creation in solution networks
E Jaakkola, T Hakanen
Industrial Marketing Management 42 (1), 47-58, 2013
4612013
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018
4482018
Palvelujen tuotteistamisesta kilpailuetua. Opas yrityksille.
E Jaakkola, M Orava, V Varjonen
Tekes, Helsinki, 2007
446*2007
Customer participation and value creation: a systematic review and research implications
M Mustak, E Jaakkola, A Halinen
Managing Service Quality: An International Journal, 2013
4412013
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing 29 (6/7), 430-435, 2015
4232015
Actor engagement in networks: Defining the conceptual domain
RJ Brodie, JA Fehrer, E Jaakkola, J Conduit
Journal of Service Research 22 (2), 173-188, 2019
3252019
Zooming out: actor engagement beyond the dyadic
MJ Alexander, E Jaakkola, LD Hollebeek
Journal of Service Management 29 (3), 333-351, 2018
2672018
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
2562017
Co‐creating customer‐focused solutions within business networks: a service perspective
T Hakanen, E Jaakkola
Journal of Service Management, 2012
2432012
How to manage innovation processes in extensive networks: A longitudinal study
L Aarikka-Stenroos, E Jaakkola, D Harrison, T Mäkitalo-Keinonen
Industrial marketing management 67, 88-105, 2017
1712017
Customer participation management: Developing a comprehensive framework and a research agenda
M Mustak, E Jaakkola, A Halinen, V Kaartemo
Journal of Service Management 27 (3), 250-275, 2016
1512016
Accessing resources for service innovation–the critical role of network relationships
H Rusanen, A Halinen, E Jaakkola
Journal of Service Management 25 (1), 2-29, 2014
1482014
Unraveling the practices of “productization” in professional service firms
E Jaakkola
Scandinavian journal of management 27 (2), 221-230, 2011
1362011
Problem solving within professional services: evidence from the medical field
E Jaakkola, A Halinen
International Journal of Service Industry Management 17 (5), 409-429, 2006
1092006
Customer engagement behaviours and value co-creation
M Alexander, E Jaakkola
Customer engagement, 3-20, 2015
1042015
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