Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) AM Farrell Journal of business research 63 (3), 324-327, 2010 | 1389 | 2010 |
Factor analysis and discriminant validity: A brief review of some practical issues AM Farrell, JM Rudd Australia and New Zealand Marketing Academy Conference (ANZMAC), 2009 | 401 | 2009 |
Enjoyment of the shopping experience: Impact on customers' repatronage intentions and gender influence C Hart, AM Farrell, G Stachow, G Reed, JW Cadogan The Service Industries Journal 27 (5), 583-604, 2007 | 263 | 2007 |
Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions AM Farrell, AL Souchon, GR Durden Journal of marketing management 17 (5-6), 577-593, 2001 | 255 | 2001 |
Outcomes of service encounter quality in a business-to-business context C Jayawardhena, AL Souchon, AM Farrell, K Glanville Industrial marketing management 36 (5), 575-588, 2007 | 174 | 2007 |
Effects of retail employees' behaviours on customers' service evaluation C Jayawardhena, AM Farrell International Journal of Retail & Distribution Management, 2011 | 107 | 2011 |
Employer perceptions of skills gaps in retail: issues and implications for UK retailers C Hart, GB Stachow, AM Farrell, G Reed International Journal of Retail & Distribution Management 35 (4), 271-288, 2007 | 84 | 2007 |
Social control in online communities of consumption: a framework for community management O Sibai, K De Valck, AM Farrell, JM Rudd Psychology & Marketing 32 (3), 250-264, 2015 | 63 | 2015 |
Spontaneity and international marketing performance AL Souchon, P Hughes, AM Farrell, E Nemkova, JS Oliveira International Marketing Review 33 (5), 671-690, 2016 | 54 | 2016 |
Stakeholder Preference and Stated vs. Derived Importance Satisfaction Research S Greenland, IA Combe, AM Farrell International Journal of Market Research 58 (1), 35-55, 2016 | 17 | 2016 |
Relationship fading in business-to-consumer context J Pokorska, AM Farrell, H Evanschitzky, K Pillai European Marketing Academy Conference (EMAC), 2013 | 17 | 2013 |
Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources O Sibai, K De Valck, AM Farrell, J Rudd Association for Consumer Research, 2014 | 13 | 2014 |
The Impact of Employees’ Customer Orientation and Service Orientation Behaviors on Customers’ Service Evaluation. C Jayawardhena, AM Farrell, A Sharma Academy of Marketing Science Conference (AMS), 2008 | 12 | 2008 |
The effect of leadership styles on service quality delivery AM Farrell European Marketing Academy Conference (EMAC), 2001 | 9 | 2001 |
The forgotten brand personality dimension I Haji, H Evanschitzky, I Combe, AM Farrell Advances in Consumer Research 40, 2012 | 5 | 2012 |
Internet banking service quality: an investigation of interrelationships between construct dimensions C Jayawardhena, K Raman, AM Farrell European Marketing Academy Conference (EMAC), 2006 | 5 | 2006 |
The impact of parenthood on consumption: The new car buying experience VM Story, AJ Davies, AM Farrell Academy of Marketing Conference, 2005 | 4 | 2005 |
The service leadership scale: A substantive validity test AM Farrell, AL Souchon, GR Durden Australia and New Zealand Marketing Academy Conference (ANZMAC), 2003 | 4 | 2003 |
Student morningness-eveningness type and performance: does class timing matter? AM Farrell, A Sood, B Dewsnap, J Schmitt European Marketing Academy Conference (EMAC), 2013 | 3 | 2013 |
We want drama! The effect of online conflict on social capital in online communities of consumption O Sibai, AM Farrell, J Rudd, K De Valck European Marketing Academy Conference (EMAC), 2013 | 3 | 2013 |