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Chee Wee Tan
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IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality
CW Tan, I Benbasat, RT Cenfetelli
MIS quarterly, 77-109, 2013
2582013
Building citizen trust towards e-government services: do high quality websites matter?
CW Tan, I Benbasat, RT Cenfetelli
Proceedings of the 41st Annual Hawaii International Conference on System …, 2008
2252008
Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS)
CW Tan, SL Pan
European Journal of Information Systems 12 (4), 269-281, 2003
2192003
Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project
CW Tan, SL Pan, ETK Lim
Journal of Global Information Management (JGIM) 13 (1), 31-53, 2005
2102005
Managing user acceptance towards enterprise resource planning (ERP) systems–understanding the dissonance between user expectations and managerial policies
ETK Lim, SL Pan, CW Tan
European Journal of Information Systems 14 (2), 135-149, 2005
1742005
Disentangling digital platform competition: The case of UK mobile payment platforms
E Kazan, CW Tan, ETK Lim, C Sørensen, J Damsgaard
Journal of Management Information Systems 35 (1), 180-219, 2018
1562018
Customer relationship management (CRM) in e-government: a relational perspective
SL Pan, CW Tan, ETK Lim
Decision support systems 42 (1), 237-250, 2006
1472006
Omnichannel business research: Opportunities and challenges
Y Chen, CMK Cheung, CW Tan
Decision Support Systems 109, 1-4, 2018
1242018
An exploratory study of the formation and impact of electronic service failures
CW Tan, I Benbasat, RT Cenfetelli
Mis Quarterly 40 (1), 1-30, 2016
1162016
Advancing public trust relationships in electronic government: The Singapore e-filing journey
ETK Lim, CW Tan, D Cyr, SL Pan, B Xiao
Information Systems Research 23 (4), 1110-1130, 2012
992012
Business on chain: A comparative case study of five blockchain-inspired business models
AYL Chong, ETK Lim, X Hua, S Zheng, CW Tan
Journal of the Association for Information Systems 20 (9), 9, 2019
952019
The art of appeal in electronic commerce: Understanding the impact of product and website quality on online purchases
F Liu, B Xiao, ETK Lim, CW Tan
Internet Research, 2017
912017
Traversing knowledge networks: an algorithmic historiography of extant literature on the Internet of Things (IoT)
F Liu, CW Tan, ETK Lim, B Choi
Journal of Management Analytics 4 (1), 3-34, 2017
872017
Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective
F Liu, ETK Lim, H Li, CW Tan, D Cyr
Information & Management 57 (3), 103199, 2020
862020
Natural language processing (NLP) in management research: A literature review
Y Kang, Z Cai, CW Tan, Q Huang, H Liu
Journal of Management Analytics 7 (2), 139-172, 2020
842020
Managing stakeholder relationships in an e-government project
C Chan, S Pan, CW Tan
842003
ERP success: the search for a comprehensive framework
CW Tan, S Pan
AMCIS 2002 Proceedings, 132, 2002
672002
Value creation in cryptocurrency networks: Towards a taxonomy of digital business models for bitcoin companies
E Kazan, CW Tan, ETK Lim
622015
IT mediated customer services in e-government: A citizen's perspective
CW Tan, I Benbasat
Communications of the Association for Information Systems 24 (1), 12, 2009
512009
Towards the restoration of public trust in electronic governments: A case study of the e-filing system in Singapore
CW Tan, SL Pan, ETK Lim
Proceedings of the 38th Annual Hawaii International Conference on System …, 2005
492005
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Articles 1–20