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Serena ROVAI
Serena ROVAI
Professor of Luxury Brand Management, EXCELIA BUSINESS SCHOOL
Verified email at excelia-group.com
Title
Cited by
Cited by
Year
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
W Ozuem, S Ranfagni, M Willis, S Rovai, K Howell
Psychology & Marketing 38 (9), 1440-1459, 2021
1032021
Digitalisation, luxury fashion and “Chineseness”: The influence of the Chinese context for luxury brands and the online luxury consumers experience
S Rovai
Journal of Global Fashion Marketing 9 (2), 116-128, 2018
342018
Luxury the Chinese way: The emergence of a new competitive scenario
S Rovai
Springer, 2016
262016
The local embeddedness of foreign campuses: The case of Tongji University in Florence
N Bellini, C Pasquinelli, S Rovai, S Tani
Journal of Studies in International Education 20 (4), 371-385, 2016
192016
Recruiting high‐tech managerial talents in China: an institutional perspective
S Rovai
Journal of Technology management in China 3 (2), 181-193, 2008
172008
The evolution of luxury consumption in China
S Rovai
Luxury Brands in Emerging Markets, 130-134, 2014
152014
Patterns of policy learning in the RIS3 processes of less developed regions
N Bellini, G Lazzeri, S Rovai
Regional Studies 55 (3), 414-426, 2021
122021
Chinese outbound shopping tourism: A market-driven approach for the luxury and fashion industry
S Rovai
Symphonya. Emerging Issues in Management, 56-63, 2016
122016
HRM practices in foreign MNCs operating in the PRC: a new hybrid form?
S Rovai
International Journal of Human Resources Development and Management 5 (3 …, 2005
122005
Chinese tourists in Tuscany: Redefining the relationship between heritage and authenticity
N Bellini, V Baratta, A Loffredo, S Rovai
Proceedings of the Heritage, Tourism and Hospitality International …, 2014
92014
Linking place brands and regional innovation: sustainable business strategies leveraging heritage
C Pasquinelli, S Rovai, N Bellini
Regional Studies, 1-17, 2023
82023
Managing creativity in the age of data-driven marketing communication: a model for agencies to improve their distribution and valuation of creativity
A Kallevig, W Ozuem, M Willis, S Ranfagni, S Rovai
Journal of Advertising Research 62 (4), 301-320, 2022
72022
Luxury Branding and Digitalisation: The Case of European Brands in China
S Rovai
Contemporary Case Studies on Fashion Production, Marketing and Operations …, 2018
62018
Education and human resources management in high‐tech organisations in China
S Rovai
Journal of Knowledge-Based Innovation in China 2 (2), 186-198, 2010
52010
Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory
W Ozuem, M Willis, K Howell, S Ranfagni, S Rovai
Internet Research, 2023
42023
Smm and luxury fashion brands in the chinese consumer market: the case of wechat
S ROVAI, S Guercini
Global Marketing Conference, 169-172, 2018
32018
Chinese creative entrepreneurs in fashion and luxury: an exploratory case study of a concept store in Beijing
S Rovai, N Bellini
Creative Industries and Entrepreneurship, 221-238, 2018
32018
Luxury tourism: The new shopping perspective
S Rovai, S Rovai
Luxury the Chinese Way: New Competitive Scenario, 113-122, 2016
22016
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views
W Ozuem, M Willis, S Ranfagni, K Howell, S Rovai
Information Technology & People, 2023
12023
Consumers' Committment to Brand Recognition: Diesel Sustainability Strategy for “Responsible Living” & the Second-Hand
S Rovai, I Phau
Made in Italy and the Luxury Market, 28-37, 2023
12023
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