| Systems and methods for customer relationship management P Makanawala, J Godara, E Goldwasser, JB Sundar, R Kasai, ... US Patent App. 13/712,668, 2013 | 128 | 2013 |
| Design, user experience, and usability A Marcus, S Abromowitz, MF Abulkhair Springer, 2013 | 60 | 2013 |
| Systems and methods for customer relationship management P Makanawala, J Godara, E Goldwasser, J Karunakaran, JB Sundar, ... US Patent App. 13/712,541, 2013 | 51 | 2013 |
| Systems and methods for customer relationship management P Makanawala, C Wallacher, JB Sundar, J Godara, R Kasai, T Chesire, ... US Patent 9,230,257, 2016 | 45 | 2016 |
| Applying Gamification in Customer Service Application to Improve Agents’ Efficiency and Satisfaction H Makanawala Prerna, Godara Jaideep, Goldwasser Eliad, Le Design, User Experience, and Usability 8013, 548-557, 2013 | 37* | 2013 |
| The efficacy of knowledge sharing in centralized and self-organizing online communities: Weblog networks vs. discussion forums J Godara, P Isenhour, A Kavanaugh 2009 42nd Hawaii International Conference on System Sciences, 1-10, 2009 | 27 | 2009 |
| Detecting and facilitating deliberation at the local level A Kavanaugh, P Isenhour, J Godara, M Cooper, A Midha, W Randolph Online Deliberation: Design, Research and Practice. Chicago, IL: University …, 2005 | 11 | 2005 |
| VizBlog: a discovery tool for the blogosphere MA Pérez-Quiñones, A Kavanaugh, U Murthy, P Isenhour, J Godara, ... Proceedings of the 8th annual international conference on Digital government …, 2007 | 4 | 2007 |
| The efficacy of knowledge sharing: centralized vs. self-organizing online communities J Godara Virginia Tech, 2007 | 1 | 2007 |
