| Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012 | 238 | 2012 |
| The MINDS method: Integrating management and interaction design perspectives for service design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017 | 30 | 2017 |
| Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018 | 9 | 2018 |
| Customer experience modeling: designing interactions for service systems J Teixeira, L Patrício, N Nunes, L Nóbrega Human-Computer Interaction–INTERACT 2011, 136-143, 2011 | 6 | 2011 |
| Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service JG Teixeira, L Patrício, KH Huang, L Nóbrega, L Constantine, RP Fisk Service Science and Innovation (ICSSI), 2013 Fifth International Conference …, 2013 | 3 | 2013 |
| Understanding the customer experience for service design JDG Teixeira Universidade do Porto, 2012 | 2 | 2012 |
| Designing technology-enabled services with model-based methods JG Teixeira Universidade do Porto, 2015 | 1 | 2015 |
| Designing Services with Model-based Methods J Teixeira, L Patrício, L Nóbrega, L Constantine, RP Fisk proceedings of the 19th International Product Development Management Conference, 2012 | 1 | 2012 |
| Bringing Design Science Research to Service Design JG Teixeira, L Patrício, T Tuunanen International Conference on Exploring Service Science, 373-384, 2018 | | 2018 |
| Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018 | | 2018 |
| Design Science Research: an Emerging Methodology for Service Design J Teixeira, L Patrício, T Tuunanen Frontiers in Service Conference Abstracts 2018, 2018 | | 2018 |
| Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design M Prestes Joly, J Teixeira, L Patrício, D Sangiorgi ServDes. 2018, 1144-1161, 2018 | | 2018 |
| Identifying and systematizing Service Design multidisciplinary contributions MP Joly, L Patrício, J Teixeira, D Sangiorgi QUIS15-15th International Research Symposium on Service Excellence in …, 2017 | | 2017 |
| Connecting Service Design to service innovation through multidisciplinary lenses MP Joly, J Teixeira, L Patrício, D Sangiorgi Frontiers in Service, 245-245, 2017 | | 2017 |
| Identifying and systematizing multidisciplinary contributions to Service Design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Proceedings of the QUIS15 International Research Symposium on Service …, 2017 | | 2017 |
| An activity-centric perspective to upframe customer experience and foster service innovation J Teixeira, L Patrício, KJ Mickelsson, K Heinonen, RP Fisk Proceedings of the QUIS15 International Research Symposium on Service …, 2017 | | 2017 |
| Broadening Service Customer Experience with an Activity-Centric perspective J Teixeira, L Patrício, P Raymond AMA SERVSIG 2016, 2016 | | 2016 |
| From service experience to value constellation experience: an activity-centric perspective J Teixeira, L Patrício, RP Fisk 24th Frontiers in Service Conference, 2015 | | 2015 |
| Integrating Management and Interaction Design perspectives for Service Design: The MINDS framework J Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, L Constantine Proceedings of QUIS14-14th International Research Symposium on Service …, 2015 | | 2015 |
| Improving Health Information Systems by employing a Service Design perspective J Teixeira, L Patrício, RP Fisk, L Nóbrega, L Constantine AMA SERVSIG 2014, 2014 | | 2014 |
Lia PatrícioAssociate Professor, Faculty of Engineering, University of PortoVerified email at fe.up.pt