| Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service management, 2012 | 430 | 2012 |
| The MINDS method: integrating management and interaction design perspectives for service design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017 | 122 | 2017 |
| Service design for value networks: enabling value cocreation interactions in healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018 | 56 | 2018 |
| Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management, 2019 | 19 | 2019 |
| Customer experience modeling: designing interactions for service systems J Teixeira, L Patrício, N Nunes, L Nóbrega Human-Computer Interaction–INTERACT 2011, 136-143, 2011 | 12 | 2011 |
| Bringing Service Design to the Development of Health Information Systems: The Case of the Portuguese National Electronic Health Record J Grenha Teixeira, NF Pinho, L Patrício International Journal of Medical Informatics 132 (December), 2019 | 10 | 2019 |
| Advancing service design research with design science research JG Teixeira, L Patrício, T Tuunanen Journal of Service Management, 2019 | 9 | 2019 |
| A service design approach to healthcare innovation: from decision-making to sense-making and institutional change L Patrício, JG Teixeira, J Vink AMS Review 9 (1), 115-120, 2019 | 9 | 2019 |
| Bringing design science research to service design JG Teixeira, L Patrício, T Tuunanen International Conference on Exploring Service Science, 373-384, 2018 | 6 | 2018 |
| Understanding the customer experience for service design JDG Teixeira Universidade do Porto, 2012 | 5 | 2012 |
| Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018 | 4 | 2018 |
| Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective P Castro, JP Rodrigues, JG Teixeira International Conference on Exploring Services Science, 187-201, 2020 | 3 | 2020 |
| Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service JG Teixeira, L Patrício, KH Huang, L Nóbrega, L Constantine, RP Fisk 2013 Fifth International Conference on Service Science and Innovation, 170-173, 2013 | 3 | 2013 |
| Identifying and systematizing Service Design multidisciplinary contributions MP Joly, L Patrício, J Teixeira, D Sangiorgi QUIS15-15th International Research Symposium on Service Excellence in …, 2017 | 2 | 2017 |
| Designing Services with Model-based Methods J Teixeira, L Patrício, L Nóbrega, L Constantine, RP Fisk proceedings of the 19th International Product Development Management Conference, 2012 | 2 | 2012 |
| Understanding the customer experience with smart services L Gonçalves, L Patrício, JG Teixeira, NV Wuenderlich Journal of Service Management, 2020 | 1 | 2020 |
| Understanding the impact of artificial intelligence on services P Ferreira, JG Teixeira, LF Teixeira International Conference on Exploring Services Science, 202-213, 2020 | 1 | 2020 |
| Identifying and systematizing multidisciplinary contributions to Service Design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Proceedings of the QUIS15 International Research Symposium on Service …, 2017 | 1 | 2017 |
| Designing technology-enabled services with model-based methods JG Teixeira Universidade do Porto, 2015 | 1 | 2015 |
| Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems JG Teixeira, L Patricio, L Nobrega, L Constantine, RP Fisk e-Health Networking, Applications & Services (Healthcom), 2013 IEEE 15th …, 2013 | 1 | 2013 |
Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
