Jorge Grenha Teixeira
Jorge Grenha Teixeira
Assistant Professor at University of Porto (FEUP)
Verified email at fe.up.pt
TitleCited byYear
Customer experience modeling: from customer experience to service design
J Teixeira, L PatrÝcio, NJ Nunes, L Nˇbrega, RP Fisk, L Constantine
Journal of Service management, 2012
2992012
The MINDS method: integrating management and interaction design perspectives for service design
J Grenha Teixeira, L PatrÝcio, KH Huang, RP Fisk, L Nˇbrega, ...
Journal of Service Research 20 (3), 240-258, 2017
612017
Service design for value networks: enabling value cocreation interactions in healthcare
L PatrÝcio, NF de Pinho, JG Teixeira, RP Fisk
Service Science 10 (1), 76-97, 2018
232018
Customer experience modeling: designing interactions for service systems
J Teixeira, L PatrÝcio, N Nunes, L Nˇbrega
Human-Computer Interaction–INTERACT 2011, 136-143, 2011
82011
Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service
JG Teixeira, L PatrÝcio, KH Huang, L Nˇbrega, L Constantine, RP Fisk
2013 Fifth International Conference on Service Science and Innovation, 170-173, 2013
32013
Understanding the customer experience for service design
JDG Teixeira
Universidade do Porto, 2012
22012
Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design
MP Joly, JG Teixeira, L PatrÝcio, D Sangiorgi
Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018
12018
Designing technology-enabled services with model-based methods
JG Teixeira
Universidade do Porto, 2015
12015
Designing Services with Model-based Methods
J Teixeira, L PatrÝcio, L Nˇbrega, L Constantine, RP Fisk
proceedings of the 19th International Product Development Management Conference, 2012
12012
Leveraging service design as a multidisciplinary approach to service innovation
MP Joly, JG Teixeira, L PatrÝcio, D Sangiorgi
Journal of Service Management, 2019
2019
Bringing Service Design to the Development of Health Information Systems: The Case of the Portuguese National Electronic Health Record
J Grenha Teixeira, NF Pinho, L PatrÝcio
International Journal of Medical Informatics 132 (December), 2019
2019
A service design approach to healthcare innovation: from decision-making to sense-making and institutional change
L PatrÝcio, JG Teixeira, J Vink
AMS Review, 1-6, 2019
2019
Bringing Design Science Research to Service Design
JG Teixeira, L PatrÝcio, T Tuunanen
International Conference on Exploring Service Science, 373-384, 2018
2018
Design Science Research: an Emerging Methodology for Service Design
J Teixeira, L PatrÝcio, T Tuunanen
Frontiers in Service Conference Abstracts 2018, 2018
2018
Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design
M Prestes Joly, J Teixeira, L PatrÝcio, D Sangiorgi
ServDes. 2018, 1144-1161, 2018
2018
Identifying and systematizing Service Design multidisciplinary contributions
MP Joly, L PatrÝcio, J Teixeira, D Sangiorgi
QUIS15-15th International Research Symposium on Service Excellence iná…, 2017
2017
Connecting Service Design to service innovation through multidisciplinary lenses
MP Joly, J Teixeira, L PatrÝcio, D Sangiorgi
Frontiers in Service, 245-245, 2017
2017
Identifying and systematizing multidisciplinary contributions to Service Design
MP Joly, JG Teixeira, L PatrÝcio, D Sangiorgi
Proceedings of the QUIS15 International Research Symposium on Serviceá…, 2017
2017
An activity-centric perspective to upframe customer experience and foster service innovation
J Teixeira, L PatrÝcio, KJ Mickelsson, K Heinonen, RP Fisk
Proceedings of the QUIS15 International Research Symposium on Serviceá…, 2017
2017
Broadening Service Customer Experience with an Activity-Centric perspective
J Teixeira, L PatrÝcio, P Raymond
AMA SERVSIG 2016, 2016
2016
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