| Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service management, 2012 | 299 | 2012 |
| The MINDS method: integrating management and interaction design perspectives for service design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017 | 61 | 2017 |
| Service design for value networks: enabling value cocreation interactions in healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018 | 23 | 2018 |
| Customer experience modeling: designing interactions for service systems J Teixeira, L Patrício, N Nunes, L Nóbrega Human-Computer Interaction–INTERACT 2011, 136-143, 2011 | 8 | 2011 |
| Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service JG Teixeira, L Patrício, KH Huang, L Nóbrega, L Constantine, RP Fisk 2013 Fifth International Conference on Service Science and Innovation, 170-173, 2013 | 3 | 2013 |
| Understanding the customer experience for service design JDG Teixeira Universidade do Porto, 2012 | 2 | 2012 |
| Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018 | 1 | 2018 |
| Designing technology-enabled services with model-based methods JG Teixeira Universidade do Porto, 2015 | 1 | 2015 |
| Designing Services with Model-based Methods J Teixeira, L Patrício, L Nóbrega, L Constantine, RP Fisk proceedings of the 19th International Product Development Management Conference, 2012 | 1 | 2012 |
| Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management, 2019 | | 2019 |
| Bringing Service Design to the Development of Health Information Systems: The Case of the Portuguese National Electronic Health Record J Grenha Teixeira, NF Pinho, L Patrício International Journal of Medical Informatics 132 (December), 2019 | | 2019 |
| A service design approach to healthcare innovation: from decision-making to sense-making and institutional change L Patrício, JG Teixeira, J Vink AMS Review, 1-6, 2019 | | 2019 |
| Bringing Design Science Research to Service Design JG Teixeira, L Patrício, T Tuunanen International Conference on Exploring Service Science, 373-384, 2018 | | 2018 |
| Design Science Research: an Emerging Methodology for Service Design J Teixeira, L Patrício, T Tuunanen Frontiers in Service Conference Abstracts 2018, 2018 | | 2018 |
| Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design M Prestes Joly, J Teixeira, L Patrício, D Sangiorgi ServDes. 2018, 1144-1161, 2018 | | 2018 |
| Identifying and systematizing Service Design multidisciplinary contributions MP Joly, L Patrício, J Teixeira, D Sangiorgi QUIS15-15th International Research Symposium on Service Excellence in …, 2017 | | 2017 |
| Connecting Service Design to service innovation through multidisciplinary lenses MP Joly, J Teixeira, L Patrício, D Sangiorgi Frontiers in Service, 245-245, 2017 | | 2017 |
| Identifying and systematizing multidisciplinary contributions to Service Design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Proceedings of the QUIS15 International Research Symposium on Service …, 2017 | | 2017 |
| An activity-centric perspective to upframe customer experience and foster service innovation J Teixeira, L Patrício, KJ Mickelsson, K Heinonen, RP Fisk Proceedings of the QUIS15 International Research Symposium on Service …, 2017 | | 2017 |
| Broadening Service Customer Experience with an Activity-Centric perspective J Teixeira, L Patrício, P Raymond AMA SERVSIG 2016, 2016 | | 2016 |
Lia PatrícioAssociate Professor, Faculty of Engineering, University of PortoVerified email at fe.up.pt
