| Chatbot-Based Services: A Study on Customers’ Reuse Intention FA Silva, A Shabani Shojaei, B Barbosa Journal of Theoretical and Applied Electronic Commerce Research 18 (1), 457-474, 2023 | 13 | 2023 |
| Intention to Purchase Eco-Friendly Handcrafted Fashion Products for Gifting and Personal Use: A Comparison of National and Foreign Consumers D Saepudin, A Shabani Shojaei, B Barbosa, I Pedrosa Behavioral Sciences 13 (2), 171, 2023 | 9 | 2023 |
| Critical Success Factors of CRM: Antecedents to successful implementation A Shabani Shojaei Management Innovator 8 (1), 105–131, 2015 | 9* | 2015 |
| Packaging-free practices in food retail: the impact on customer loyalty B Barbosa, A Shabani Shojaei, H Miranda Baltic Journal of Management 18 (4), 474-492, 2023 | 4 | 2023 |
| The Mediating Effect of Dynamic Marketing Capabilities on the Relationship Between Customer Knowledge Management and Organizational Innovation E Alani, L Alrubaiee, A Shabani Shojaei FIIB Business Review (FBR), 2023 | 2 | 2023 |
| Perceived greenwashing and its impact on eco-friendly product purchase B Barbosa, Z Oliveira, AMR Coelho Tourism & Management Studies 20 (2), 1-12, 2024 | | 2024 |
| Does Digital Transformation Impact Customer Experience? A Shabani Shojaei Handbook of Research on Smart Management for Digital Transformation, 210-232, 2022 | | 2022 |
| The linkage between Corporate Social Responsibility (CSR) and Customer Relationship Management (CRM), with respect to OECD guidelines for multinational enterprises and ISO … A Shabani Shojaei Multi-Disciplinary Annual Research Conference (MARC), 2016 | | 2016 |
| India’s investing opportunities and challenges – a case study on automotive industry C Aminpanah, A Shabani Shojaei Emerging Business opportunities-Global Markets and The Indian Potential, 2016 | | 2016 |
| CUSTOMER RELATIONSHIP MANAGEMENT, A Study of the Service Industry in Kerala A Shabani Shojaei Institute of Management in Kerala; University of Kerala, 2016 | | 2016 |
| An exploration into the technological factors that affect adoption of Customer relationship management (CRM) in service industry A Shabani Shojaei Commerce Business Researcher 8 (3&4), 23-39, 2015 | | 2015 |
| Human Capital-Arresting the Brain- Drain A Shabani Shojaei Human capital and Indian Economy- planning for development, 2014 | | 2014 |
| Customer Satisfaction in the Service Sector: A Case-Study on Vodafone Services (Mysore, India) A Shabani Shojaei International Journal of Social and Economic Research 3 (1), 87-90, 2013 | | 2013 |
| The Role of World Trade Organization in Business between Trade and Growth: A Theoretical Perspective A Shabani Shojaei Business innovations in the globalization era, 2012 | | 2012 |
| Perceived greenwashing and its impact on eco-friendly product purchase | | |
