Lars Witell
Lars Witell
Linköping University and Karlstad University
Verified email at kau.se
Title
Cited by
Cited by
Year
Competitive advantage through service differentiation by manufacturing companies
H Gebauer, A Gustafsson, L Witell
Journal of business research 64 (12), 1270-1280, 2011
4732011
Idea generation: customer co‐creation versus traditional market research techniques
L Witell, P Kristensson, A Gustafsson, M Löfgren
Journal of Service Management, 2011
4412011
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4082010
Customer co‐creation in service innovation: a matter of communication?
A Gustafsson, P Kristensson, L Witell
Journal of service management, 2012
4072012
Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of Service Management, 2018
3162018
Defining service innovation: A review and synthesis
L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (8), 2863-2872, 2016
3032016
Dynamics of service attributes: a test of Kano's theory of attractive quality
L Nilsson‐Witell, A Fundin
International journal of service industry management, 2005
2972005
The impact of quality practices on customer satisfaction and business results: product versus service organizations
L Nilsson, MD Johnson, A Gustafsson
Journal of quality management 6 (1), 5-27, 2001
2792001
Identifying categories of service innovation: A review and synthesis of the literature
H Snyder, L Witell, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (7), 2401-2408, 2016
2622016
Kano's theory of attractive quality and packaging
M Lofgren, L Witell
Quality management journal 12 (3), 7, 2005
2612005
Co‐creation and learning in health‐care service development
M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management, 2012
2502012
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
2452016
Any way goes: Identifying value constellations for service infusion in SMEs
C Kowalkowski, L Witell, A Gustafsson
Industrial Marketing Management 42 (1), 18-30, 2013
2302013
Two decades of using Kano's theory of attractive quality: a literature review
M Löfgren, L Witell
Quality Management Journal 15 (1), 59-75, 2008
2092008
Classification of quality attributes
L Witell, M Löfgren
Managing Service Quality: An International Journal, 2007
2032007
The role of quality practices in service organizations
A Gustafsson, L Nilsson, MD Johnson
International Journal of Service Industry Management, 2003
1932003
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
JR McColl-Kennedy, SJ Hogan, L Witell, H Snyder
Journal of Business Research 70, 55-66, 2017
1342017
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
1282017
Service innovations in manufacturing firms
I Gremyr, N Löfberg, L Witell
Managing Service Quality: An International Journal, 2010
1272010
From service for free to service for fee: business model innovation in manufacturing firms
L Witell, M Löfgren
Journal of Service Management, 2013
1222013
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Articles 1–20