Chris Voss
Chris Voss
Professor of OM, Warwick Business School, Emeritus Professor London Business School
Verified email at london.edu
Title
Cited by
Cited by
Year
Case research in operations management
C Voss
Researching operations management, 176-209, 2010
52252010
Performance measurement in service businesses
L Fitzgerald, R Johnston, TJ Brignall, R Silvestro, C Voss
Chartered Institute of Management Accountants, 1991
15671991
Service research priorities in a rapidly changing context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of Service Research 18 (2), 127-159, 2015
12742015
Service design for experience-centric services
LG Zomerdijk, CA Voss
Journal of service research 13 (1), 67-82, 2010
11422010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
10182002
Development of a technical innovation audit
V Chiesa, P Coughlan, CA Voss
Journal of Product Innovation Management: an international publication of …, 1996
10111996
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
9062008
Towards a classification of service processes
R Silvestro, L Fitzgerald, R Johnston, C Voss
International journal of service industry management 3 (3), 0-0, 1992
8601992
The impact of supply chain relationship quality on quality performance
B Fynes, C Voss, S de Búrca
International journal of production economics 96 (3), 339-354, 2005
5472005
Alternative paradigms for manufacturing strategy
CA Voss
International Journal of Operations & Production Management, 1995
5461995
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
4652006
Service architecture and modularity
CA Voss, J Hsuan
Decision Sciences 40 (3), 541-569, 2009
4292009
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices
CM Froehle, AV Roth, RB Chase, CA Voss
Journal of Service Research 3 (1), 3-17, 2000
3912000
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
C Voss, AV Roth, RB Chase
Production and operations management 17 (3), 247-266, 2008
3642008
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
3572017
Benchmarking and operational performance: some empirical results
CA Voss, P Åhlström, K Blackmon
International Journal of Operations & Production Management, 1997
3541997
The moderating effect of buyer‐supplier relationships on quality practices and performance
B Fynes, C Voss
International journal of operations & production management, 2002
3442002
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
3282001
The impact of supply chain relationship dynamics on manufacturing performance
B Fynes, C Voss, S de Búrca
International Journal of Operations & Production Management, 2005
3162005
A tale of two countries’ conservatism, service quality, and feedback on customer satisfaction
CA Voss, AV Roth, ED Rosenzweig, K Blackmon, RB Chase
Journal of Service Research 6 (3), 212-230, 2004
2942004
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