The influence of multiple store environment cues on perceived merchandise value and patronage intentions J Baker, A Parasuraman, D Grewal, GB Voss Journal of marketing 66 (2), 120-141, 2002 | 3977 | 2002 |
Do satisfied customers buy more? Examining moderating influences in a retailing context K Seiders, GB Voss, D Grewal, AL Godfrey Journal of marketing 69 (4), 26-43, 2005 | 1530 | 2005 |
Strategic orientation and firm performance in an artistic environment GB Voss, ZG Voss Journal of marketing 64 (1), 67-83, 2000 | 1316 | 2000 |
The roles of price, performance, and expectations in determining satisfaction in service exchanges GB Voss, A Parasuraman, D Grewal Journal of marketing 62 (4), 46-61, 1998 | 1255 | 1998 |
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider MM Montoya-Weiss, GB Voss, D Grewal Journal of the academy of marketing Science 31 (4), 448-458, 2003 | 1228 | 2003 |
The Effects of Slack Resources and Environmental Threat on Product Exploration and Exploitation GB Voss, D Sirdeshmukh, ZG Voss Academy of Management Journal 51 (1), 147-164, 2008 | 1113 | 2008 |
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores D Grewal, J Baker, M Levy, GB Voss Journal of retailing 79 (4), 259-268, 2003 | 1048 | 2003 |
SERVCON: development and validation of a multidimensional service convenience scale K Seiders, GB Voss, AL Godfrey, D Grewal Journal of the academy of Marketing Science 35, 144-156, 2007 | 770 | 2007 |
Strategic ambidexterity in small and medium-sized enterprises: Implementing exploration and exploitation in product and market domains GB Voss, ZG Voss Organization Science 24 (5), 1459-1477, 2013 | 532 | 2013 |
Organizational identity and firm performance: What happens when leaders disagree about “who we are?” ZG Voss, DM Cable, GB Voss Organization Science 17 (6), 741-755, 2006 | 362 | 2006 |
An empirical examination of the complex relationships between entrepreneurial orientation and stakeholder support ZG Voss, GB Voss, C Moorman European journal of Marketing, 2005 | 313 | 2005 |
How complementarity and substitution alter the customer satisfaction–repurchase link GB Voss, A Godfrey, K Seiders Journal of Marketing 74 (6), 111-127, 2010 | 262 | 2010 |
Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres GB Voss, DM Cable, ZG Voss Organization science 11 (3), 330-347, 2000 | 256 | 2000 |
Enough is enough! The fine line in executing multichannel relational communication A Godfrey, K Seiders, GB Voss Journal of Marketing 75 (4), 94-109, 2011 | 240 | 2011 |
Competitive density and the customer acquisition–retention trade-off GB Voss, ZG Voss Journal of Marketing 72 (6), 3-18, 2008 | 141 | 2008 |
Implementing a relationship marketing program: a case study and managerial implications GB Voss, Z Giraud Voss Journal of Services Marketing 11 (4), 278-298, 1997 | 122 | 1997 |
Exploring the effect of retail sector and firm characteristics on retail price promotion strategy GB Voss, K Seiders Journal of Retailing 79 (1), 37-52, 2003 | 111 | 2003 |
Aligning innovation with market characteristics in the nonprofit professional theater industry GB Voss, M Montoya-Weiss, ZG Voss Journal of Marketing Research 43 (2), 296-302, 2006 | 107 | 2006 |
Exploring the impact of organizational values and strategic orientation on performance in not-for-profit professional theatre ZG Voss, GB Voss International Journal of Arts Management, 62-76, 2000 | 79 | 2000 |
The role of price and quality perceptions in prepurchase and postpurchase evaluation of services G Voss, A Parasuraman, D Grewal Journal of Marketing 62 (4), 46-61, 1998 | 62 | 1998 |