Cold comfort matters-how channel-wise emotional strategies help in a customer service chatbot M Liu, Q Ding, Y Zhang, G Zhao, C Hu, J Gong, P Xu, Y Zhang, L Zhang, ... Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing …, 2020 | 13 | 2020 |
HeliCoach: A drone-based system supporting orientation and mobility training for the visually impaired Q Ding, J Gong, J Sun, P Xu, L Zhang, Q Wang, Y Zhang Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing …, 2019 | 10 | 2019 |
HeliCoach: An Adaptive Orientation and Mobility Training System in a Drone-Based 3D Audio Space J Gong, Q Ding, Y Zhang, L Zhang, P Xu, M Liu, Y Xu, Q Wang Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing …, 2020 | 3 | 2020 |
Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts Q Ding, G Zhao, P Xu, Y Jin, Y Zhang, C Hu, Q Wang, F Xu Natural Language Processing and Chinese Computing: 8th CCF International …, 2019 | | 2019 |