Lloyd C. Harris
Lloyd C. Harris
Professor of Marketing
Verified email at bham.ac.uk
Title
Cited by
Cited by
Year
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
LC Harris, MMH Goode
Journal of retailing 80 (2), 139-158, 2004
20272004
Leadership style, organizational culture and performance: empirical evidence from UK companies
E Ogbonna, LC Harris
international Journal of human resource management 11 (4), 766-788, 2000
18352000
The consequences of dysfunctional customer behavior
LC Harris, KL Reynolds
Journal of service research 6 (2), 144-161, 2003
7022003
Social identity perspective on brand loyalty
H He, Y Li, L Harris
Journal of business research 65 (5), 648-657, 2012
6372012
Principles of Marketing (16th Global Edition)
P Kotler, G Armstrong
Harlow: Pearson, 2013
569*2013
Market orientation and performance: objective and subjective empirical evidence from UK companies
LC Harris
Journal of Management studies 38 (1), 17-43, 2001
5102001
Online servicescapes, trust, and purchase intentions
LC Harris, MMH Goode
Journal of Services Marketing, 2010
5012010
The greening of organizational culture: Management views on the depth, degree and diffusion of change
LC Harris, A Crane
Journal of organizational change management, 2002
4972002
Strategic human resource management, market orientation, and organizational performance
LC Harris, E Ogbonna
Journal of business research 51 (2), 157-166, 2001
4592001
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
LC Harris, KL Reynolds
Journal of Services Marketing, 2004
4562004
Servicescape and loyalty intentions: an empirical investigation
LC Harris, C Ezeh
European Journal of Marketing, 2008
4252008
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
H He, L Harris
Journal of business research 116, 176-182, 2020
4062020
Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors
LC Harris, E Ogbonna
Journal of Service Research 4 (3), 163-183, 2002
3782002
Work intensification and emotional labour among UK university lecturers: An exploratory study
E Ogbonna, LC Harris
Organization studies 25 (7), 1185-1203, 2004
3512004
Service sabotage: A study of antecedents and consequences
LC Harris, E Ogbonna
Journal of the Academy of Marketing Science 34 (4), 543-558, 2006
3502006
Leadership style and market orientation: an empirical study
LC Harris, E Ogbonna
European journal of marketing, 2001
3382001
Dysfunctional customer behavior severity: An empirical examination
KL Reynolds, LC Harris
Journal of retailing 85 (3), 321-335, 2009
3262009
Deviant customer behavior: An exploration of frontline employee tactics
KL Reynolds, LC Harris
Journal of marketing theory and practice 14 (2), 95-111, 2006
3162006
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell‐Bennett, ...
Journal of Services Marketing, 2010
3002010
Managing organisational culture: Insights from the hospitality industry
E Ogbonna, LC Harris
Human Resource Management Journal 12 (1), 33-53, 2002
3002002
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Articles 1–20