ko de ruyter
ko de ruyter
King's College, London, United Kingdom
Email confirmado em kcl.ac.uk
Citado por
Citado por
On the relationship between store image, store satisfaction and store loyalty
J Bloemer, K De Ruyter
European Journal of marketing, 1998
Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
J Bloemer, K De Ruyter, P Peeters
International Journal of bank marketing, 1998
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
J Bloemer, KO De Ruyter, M Wetzels
European journal of marketing, 1999
What drives consumers to shop online? A literature review
T Perea, Monsuwe, BGC Dellaert, K De Ruyter
International Journal of Service Industry Management 15 (1), 102-121, 2004
Response rate and response quality of internet-based surveys: An experimental study
E Deutskens, K De Ruyter, M Wetzels, P Oosterveld
Marketing letters 15 (1), 21-36, 2004
On the relationship between perceived service quality, service loyalty and switching costs
K De Ruyter, M Wetzels, J Bloemer
International journal of service industry management, 1998
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of retailing 83 (1), 33-46, 2007
Customer adoption of e‐service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International journal of service industry management, 2001
Antecedents of commitment and trust in customer–supplier relationships in high technology markets
K De Ruyter, L Moorman, J Lemmink
Industrial Marketing Management 30 (3), 271-286, 2001
Customer-to-customer interactions: broadening the scope of word of mouth research
B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ...
Journal of service research 13 (3), 267-282, 2010
Social capital production in a virtual P3 community
C Mathwick, C Wiertz, K De Ruyter
Journal of consumer research 34 (6), 832-849, 2008
Marketing service relationships: the role of commitment
M Wetzels, K De Ruyter, M Van Birgelen
Journal of business & industrial marketing, 1998
Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities
C Wiertz, K de Ruyter
Organization studies 28 (3), 347-376, 2007
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of financial services marketing 8 (3), 206-217, 2004
The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation
T Van Laer, K De Ruyter, LM Visconti, M Wetzels
Journal of Consumer research 40 (5), 797-817, 2014
Merging service quality and service satisfaction. An empirical test of an integrative model
K De Ruyter, J Bloemer, P Peeters
Journal of economic psychology 18 (4), 387-406, 1997
More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates
S Ludwig, K De Ruyter, M Friedman, EC Brüggen, M Wetzels, G Pfann
Journal of Marketing 77 (1), 87-103, 2013
Understanding customer engagement in services
P Patterson, T Yu, K De Ruyter
Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006
The dynamics of the service delivery process: a value-based approach
K De Ruyter, M Wetzels, J Lemmink, J Mattson
International journal of research in marketing 14 (3), 231-243, 1997
Customer equity considerations in service recovery: a cross‐industry perspective
K De Ruyter, M Wetzels
International Journal of Service Industry Management, 2000
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