| Digital transformation: a literature review and guidelines for future research J Reis, M Amorim, N Melão, P Matos Trends and Advances in Information Systems and Technologies: Volume 1 6, 411-421, 2018 | 1060 | 2018 |
| A conceptual framework for understanding business processes and business process modelling N Melão, M Pidd Information systems journal 10 (2), 105-129, 2000 | 642 | 2000 |
| Digitalization: a literature review and research agenda J Reis, M Amorim, N Melão, Y Cohen, M Rodrigues International Joint conference on Industrial Engineering and Operations …, 2020 | 208 | 2020 |
| Service robots in the hospitality industry: The case of Henn-na hotel, Japan J Reis, N Melão, J Salvadorinho, B Soares, A Rosete Technology in Society 63, 101423, 2020 | 141 | 2020 |
| Use of business process simulation: A survey of practitioners N Melão, M Pidd Journal of the Operational Research Society 54 (1), 2-10, 2003 | 116 | 2003 |
| The Impacts and Success Factors of ISO 9001 in Education: Experiences from Portuguese Vocational Schools A Gamboa, NF Melao International Journal of Quality & Reliability Management 29 (4), 384-401, 2012 | 111 | 2012 |
| Artificial intelligence in government services: A systematic literature review J Reis, PE Santo, N Melão New Knowledge in Information Systems and Technologies: Volume 1, 241-252, 2019 | 95 | 2019 |
| Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review J Reis, PE Santo, N Melão 2019 14th Iberian Conference on Information Systems and Technologies (CISTI …, 2019 | 81 | 2019 |
| Avaliação e Qualidade: Dois Conceitos Indissociáveis na Gestão Escolar NFC DIAS, NFR MELAO Tékhne, 193-214, 2009 | 62* | 2009 |
| Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry J Reis, M Amorim, N Melão International Journal of Production Economics 215 (9), 24-33, 2019 | 59 | 2019 |
| Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services NF Melão, S Maria Guia, M Amorim Total Quality Management & Business Excellence 28 (7-8), 840-857, 2017 | 56 | 2017 |
| The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry J Fernandes, J Reis, N Melão, L Teixeira, M Amorim Applied Sciences 11 (8), 3438, 2021 | 52 | 2021 |
| Exploring the impacts of ISO 9001 on small-and medium-sized social service institutions: a multiple case study NF Melão, SM Guia Total Quality Management & Business Excellence 26 (3-4), 312-326, 2015 | 52 | 2015 |
| E-business processes and e-Business Process Modelling: a state-of-the-art overview N Melao International Journal of Services Technology and Management 11 (3), 293-322, 2009 | 50 | 2009 |
| The implementation of the Balanced Scorecard in a school district: Lessons learned from an action research study MM Pereira, NF Melão International Journal of Productivity and Performance Management 61 (8), 919-939, 2012 | 39 | 2012 |
| A adopção do Quadro Interactivo pelos professores de matemática do 3. º CEB: um estudo empírico nas escolas da Guarda C Vicente, NF Melão Educação, Formação & Tecnologias 2 (2), 41-57, 2009 | 38 | 2009 |
| Digital transformation: A meta-review and guidelines for future research J Reis, N Melão Heliyon, e12834, 2023 | 34 | 2023 |
| Using component technology to develop a simulation library for business process modelling N Melao, M Pidd European journal of operational research 172 (1), 163-178, 2006 | 31 | 2006 |
| Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review J Reis, PE Santo, N Melão Brazilian Journal of Operations & Production Management 18 (3), 1-22, 2021 | 30 | 2021 |
| Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal J Reis, P Santo, N Melão Sustainability 12 (17), 6708, 2020 | 27 | 2020 |
João ReisProfessor of Industrial Engineering | Professor of Political-Military AffairsVerified email at ulusofona.pt
