Craig Froehle
Cited by
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Foundations and implications of a proposed unified services theory
SE Sampson, CM Froehle
Production and operations management 15 (2), 329-343, 2006
The influence of context on quality improvement success in health care: a systematic review of the literature
HC Kaplan, PW Brady, MC Dritz, DK Hooper, WM Linam, CM Froehle, ...
The Milbank quarterly 88 (4), 500-559, 2010
New measurement scales for evaluating perceptions of the technology-mediated customer service experience
CM Froehle, AV Roth
Journal of operations management 22 (1), 1-21, 2004
The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement
HC Kaplan, LP Provost, CM Froehle, PA Margolis
BMJ quality & safety 21 (1), 13-20, 2012
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices
CM Froehle, AV Roth, RB Chase, CA Voss
Journal of Service Research 3 (1), 3-17, 2000
A resource‐process framework of new service development
CM Froehle, AV Roth
Production and operations management 16 (2), 169-188, 2007
Service personnel, technology, and their interaction in influencing customer satisfaction
CM Froehle
Decision Sciences 37 (1), 5-38, 2006
Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
Applications of business analytics in healthcare
MJ Ward, KA Marsolo, CM Froehle
Business horizons 57 (5), 571-582, 2014
The effect of integrated scheduling and capacity policies on clinical efficiency
DL White, CM Froehle, KJ Klassen
Production and Operations Management 20 (3), 442-455, 2011
An exploratory analysis of the model for understanding success in quality
HC Kaplan, CM Froehle, A Cassedy, LP Provost, PA Margolis
Health care management review 38 (4), 325-338, 2013
Design, implementation, and assessment of a radiology workflow management system
MJ Halsted, CM Froehle
American Journal of Roentgenology 191 (2), 321-327, 2008
Communication in diagnostic radiology: meeting the challenges of complexity
DB Larson, CM Froehle, ND Johnson, AJ Towbin
American Journal of Roentgenology 203 (5), 957-964, 2014
Interruption and Forgetting in Knowledge‐Intensive Service Environments
CM Froehle, DL White
Production and Operations Management 23 (4), 704-722, 2014
Transient and sustained changes in operational performance, patient evaluation, and medication administration during electronic health record implementation in the emergency …
MJ Ward, CM Froehle, KW Hart, SP Collins, CJ Lindsell
Annals of emergency medicine 63 (3), 320-328, 2014
Antecedents and performance outcomes of global competence: An empirical investigation
AV Roth, KD Cattani, CM Froehle
Journal of Engineering and technology management 25 (1-2), 75-92, 2008
The Nature and Necessity of Operational Flexibility in the Emergency Department
MJ Ward, YB Ferrand, LF Laker, CM Froehle, TJ Vogus, RS Dittus, ...
Annals of Emergency Medicine 65 (2), 156-161, 2015
The flex track: flexible partitioning between low-and high-acuity areas of an emergency department
LF Laker, CM Froehle, CJ Lindsell, MJ Ward
Annals of emergency medicine 64 (6), 591-603, 2014
Automated system and method for prioritization of waiting patients
MJ Halsted, ND Johnson, CM Froehle
US Patent 8,484,048, 2013
Quality and Efficiency of the Clinical Decision‐Making Process: Information Overload and Emphasis Framing
LF Laker, CM Froehle, JB Windeler, CJ Lindsell
Production and Operations Management 27 (12), 2213–2225, 2018
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