| Are TQM principles supporting innovation in the Portuguese footwear industry? A Abrunhosa, PME Sá Technovation 28 (4), 208-221, 2008 | 387 | 2008 |
| Kanji's business scorecard GK Kanji, PM e Sá Total quality management 13 (1), 13-27, 2002 | 384 | 2002 |
| Measuring leadership excellence GK Kanji, PM e Sa´ Total Quality Management 12 (6), 701-718, 2001 | 175 | 2001 |
| Assessing customer satisfaction and loyalty in the retail sector AR Biscaia, MJ Rosa, P Moura e Sá, CS Sarrico International Journal of Quality & Reliability Management 34 (9), 1508-1529, 2017 | 119 | 2017 |
| Local government financial transparency in Portugal and Italy: A comparative exploratory study on its determinants S Jorge, PM Sa, AF Pattaro, RP Lourenço 13th Biennial CIGAR conference, bridging public sector and non-profit sector …, 2011 | 119 | 2011 |
| Performance measurement andbusiness excellence: the reinforcing link for the public sector G Kanji, P Moura E Sá Total Quality Management & Business Excellence 18 (1-2), 49-56, 2007 | 119 | 2007 |
| Sustaining healthcare excellence through performance measurement G Kanji, P Moura e Sá Total Quality Management & Business Excellence 14 (3), 269-289, 2003 | 106 | 2003 |
| Kanji's business scorecard GK Kanji, P Moura E Sá Total Quality Management 12 (7-8), 898-905, 2001 | 103 | 2001 |
| The role of TQM practices in technological innovation: The Portuguese footwear industry case P Moura E Sá, A Abrunhosa Total Quality Management & Business Excellence 18 (1-2), 57-66, 2007 | 93 | 2007 |
| Online transparency for accountability: One assessing model and two applications RP Lourenço, S Jorge, AF Pattaro Electronic Journal of E-government 11 (2), 280-292, 2013 | 90 | 2013 |
| Climate perceptions and the customer orientation of frontline service employees FJ Coelho, MG Augusto, AF Coelho, PM Sá The Service Industries Journal 30 (8), 1343-1357, 2010 | 73 | 2010 |
| Modernização administrativa e gestão da qualidade: um estudo empírico nos municípios portugueses P Moura, OF Sintra Notas económicas, 2008 | 66 | 2008 |
| Introdução à Gestão de Organizações-3ª Edição J Lisboa, A Coelho, F Coelho, F Almeida Vida Economica Editorial, 2011 | 52 | 2011 |
| The development of an ideal kindergarten through concept engineering/quality function deployment PM e Sa, P Saraiva Total Quality Management 12 (3), 365-372, 2001 | 49 | 2001 |
| Finding the path to organizational excellence in Portugese local government: a performance measurement approach GK Kanji Total Quality Management & Business Excellence 14 (4), 491-491, 2003 | 44 | 2003 |
| Leadership for excellence in the Portuguese municipalities: critical success factors, measurements and improvement strategies PM e Sá, G Kanji Total Quality Management & Business Excellence 14 (2), 131-139, 2003 | 36 | 2003 |
| Organisational excellence in the public sector: with special reference to the Portuguese local government PHFL de Moura PQDT-Global, 2002 | 32 | 2002 |
| Drivers of customer satisfaction and loyalty in swimming pools P Moura e Sá, P Cunha The TQM Journal 31 (3), 436-450, 2019 | 31 | 2019 |
| A typology of customer-to-customer interaction and its implications for excellence in service provision P Moura e Sá, M Amorim Total Quality Management & Business Excellence 28 (9-10), 1183-1193, 2017 | 25 | 2017 |
| Transparência financeira nas entidades da administração local em Portugal: análise da informação disponibilizada nos sítios Web S Jorge, P Moura, RP Lourenço RPER, 39-53, 2012 | 18 | 2012 |
Susana JorgeAssociate Professor, Public Sector Accounting and Business Accounting, Faculty of EconomicsEmail confirmado em fe.uc.pt
