| The unique role of relationship marketing in small businesses’ customer experience S Gilboa, T Seger-Guttmann, O Mimran Journal of Retailing and Consumer Services 51, 152-164, 2019 | 158 | 2019 |
| Commentary: vulnerable consumers in service settings MS Rosenbaum, T Seger-Guttmann, M Giraldo Journal of Services Marketing 31 (4/5), 309-312, 2017 | 146 | 2017 |
| Mothers’ occupational characteristics: family position and sex-role orientation as related to adolescents’ work-values. B Mannheim, T Seger-Guttmann Youth & Society, 24, 276-298, 1993 | 44 | 1993 |
| Customer responses towards disabled frontline employees MS Rosenbaum, R Baniya, T Seger-Guttmann International Journal of Retail & Distribution Management 45 (4), 385-403, 2017 | 41 | 2017 |
| Life-threatening event reduces subjective well-being through activating avoidance motivation: A longitudinal study. D Van Dijk, T Seger-Guttmann, D Heller Emotion 13 (2), 216, 2013 | 41 | 2013 |
| Authentic emotional displays, leader–member exchange, and emotional exhaustion H Medler-Liraz, T Seger-Guttmann Journal of Leadership & Organizational Studies 25 (1), 76-84, 2018 | 27 | 2018 |
| Does emotional labor moderate customer participation and buying? T Seger-Guttmann, H Medler-Liraz The Service Industries Journal 36 (7-8), 356-373, 2016 | 24 | 2016 |
| Hospitality service employees’ flirting displays: emotional labor or commercial friendship? T Seger-Guttmann, H Medler-Liraz International journal of hospitality management 73, 102-107, 2018 | 22 | 2018 |
| Agile orientation and psychological needs, self-efficacy, and perceived support: a two job-level comparison T Seger, O Hazzan, R Bar-Nahor Agile 2008 Conference, 3-14, 2008 | 21 | 2008 |
| The relationship between emotional labor strategies, service provider hostility, and service quality H Medler-Liraz, T Seger-Guttmann Services Marketing Quarterly 36 (3), 210-225, 2015 | 19 | 2015 |
| Illegitimate returns as a trigger for customers’ ethical dissonance T Seger-Guttmann, I Vilnai-Yavetz, CY Wang, L Petruzzellis Journal of Retailing and Consumer Services 45, 120-131, 2018 | 17 | 2018 |
| The costs of hiding and faking emotions: The case of extraverts and introverts T Seger-Guttmann, H Medler-Liraz The Journal of psychology 150 (3), 342-357, 2016 | 14 | 2016 |
| Does emotional labor color service actions in customer buying? T Seger-Guttmann, H Medler-Liraz Journal of Services Marketing 34 (5), 683-696, 2020 | 11 | 2020 |
| Customers' irrational beliefs: Scale development and validation T Seger-Guttmann Journal of Retailing and Consumer Services 49, 54-66, 2019 | 10 | 2019 |
| The role of social incompatibility in customer discomfort MS Rosenbaum, T Seger-Guttmann, O Mimran Journal of Service Management 31 (4), 815-837, 2018 | 10 | 2018 |
| Employees’ service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures T Seger-Guttmann, JS MacCormick European Journal of International Management 8 (2), 160-178, 2014 | 8 | 2014 |
| The joint effect of flirting and emotional labor on customer service-related outcomes H Medler-Liraz, T Seger-Guttmann Journal of Retailing and Consumer Services 60, 102497, 2021 | 7 | 2021 |
| Physicians in Israel Manage Risk of Litigation - Predicting Empowerment Role Model T Seger-Guttmann, I Harpas, I Meshulam International Journal of Human Resource Management, 22 (11), 2442–2462, 2011 | 7* | 2011 |
| Recruiting software practitioners: The importance of self-efficacy O Hazzan, T Seger-Guttmann, G Luria The Journal of Defense Software Engineering 23 (3), 8-12, 2010 | 7 | 2010 |
| Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS) S Gilboa, T Seger-Guttmann, J Partouche-Sebban Journal of Retailing and Consumer Services 64, 102785, 2022 | 5 | 2022 |
