| Patient complaints in healthcare systems: a systematic review and coding taxonomy TW Reader, A Gillespie, J Roberts BMJ quality & safety 23 (8), 678-689, 2014 | 507 | 2014 |
| Non-technical skills in the intensive care unit T Reader, R Flin, K Lauche, BH Cuthbertson British Journal of Anaesthesia 96 (5), 551-559, 2006 | 413 | 2006 |
| Developing a team performance framework for the intensive care unit TW Reader, R Flin, K Mearns, BH Cuthbertson Critical care medicine 37 (5), 1787-1793, 2009 | 401 | 2009 |
| Interdisciplinary communication in the intensive care unit TW Reader, R Flin, K Mearns, BH Cuthbertson British journal of anaesthesia 98 (3), 347-352, 2007 | 339 | 2007 |
| Communication skills and error in the intensive care unit TW Reader, R Flin, BH Cuthbertson Current opinion in critical care 13 (6), 732-736, 2007 | 320 | 2007 |
| Aviation and healthcare: a comparative review with implications for patient safety N Kapur, A Parand, T Soukup, T Reader, N Sevdalis JRSM open 7 (1), 2054270415616548, 2015 | 298 | 2015 |
| Organizational support and safety outcomes: An un-investigated relationship? KJ Mearns, T Reader Safety science 46 (3), 388-397, 2008 | 245 | 2008 |
| Patient neglect in healthcare institutions: a systematic review and conceptual model TW Reader, A Gillespie BMC health services research 13, 1-15, 2013 | 208 | 2013 |
| Organizational support for the workforce and employee safety citizenship behaviors: A social exchange relationship TW Reader, K Mearns, C Lopes, J Kuha Human Relations, 2017 | 148 | 2017 |
| The relationship between national culture and safety culture: implications for international safety culture assessments M Noort, TW Reader, S Shorrock, B Kirwan Journal of Occupational and Organizational Psychology, 2016 | 145 | 2016 |
| Safety culture and power: Interactions between perceptions of safety culture, organisational hierarchy, and national culture MJ Tear, TW Reader, S Shorrock, B Kirwan Safety science 121, 550-561, 2020 | 144 | 2020 |
| Safety san frontières: an international safety culture model TW Reader, MC Noort, S Shorrock, B Kirwan Risk Analysis 35, 770-789, 2015 | 140 | 2015 |
| Development of a methodology for understanding and enhancing safety culture in Air Traffic Management K Mearns, B Kirwan, TW Reader, J Jackson, R Kennedy, R Gordon Safety science 53, 123-133, 2013 | 135 | 2013 |
| The presence and potential impact of psychological safety in the healthcare setting: an evidence synthesis KE Grailey, E Murray, T Reader, SJ Brett BMC health services research 21, 1-15, 2021 | 122 | 2021 |
| The Deepwater Horizon explosion: non-technical skills, safety culture, and system complexity TW Reader, P O'Connor Journal of risk research 17, 405-424, 2014 | 119 | 2014 |
| Patient-Centered Insights: Using Healthcare Complaints to Reveal Hotspots and Blindspots in Quality and Safety A Gillespie, TW Reader The Milbank Quarterly, 2018 | 117 | 2018 |
| Burnout in the ICU: potential consequences for staff and patient well-being TW Reader, BH Cuthbertson, J Decruyenaere Intensive care medicine 34, 4-6, 2008 | 116 | 2008 |
| Speaking up to prevent harm: A systematic review of the safety voice literature MC Noort, TW Reader, A Gillespie Safety Science 117, 375-387, 2019 | 115 | 2019 |
| The Healthcare Complaints Analysis tool: development and reliability testing of a method for service monitoring and organisational learning A Gillespie, TW Reader BMJ Quality and Safety, 2016 | 114 | 2016 |
| Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights J Van Dael, TW Reader, A Gillespie, AL Neves, A Darzi, EK Mayer BMJ quality & safety 29 (8), 684-695, 2020 | 96 | 2020 |
Alex GillespieLondon School of EconomicsEmail confirmado em lse.ac.uk
