Cristiana Raquel Lages
Cristiana Raquel Lages
Associate Professor, University of Reading, HBS
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The RELQUAL scale: a measure of relationship quality in export market ventures
C Lages, CR Lages, LF Lages
Journal of business research 58 (8), 1040-1048, 2005
The STEP scale: a measure of short-term export performance improvement
LF Lages, CR Lages
Journal of international marketing 12 (1), 36-56, 2004
Key drivers of frontline employee generation of ideas for customer service improvement
CR Lages, NF Piercy
Journal of Service Research 15 (2), 215-230, 2012
The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets
L Filipe Lages, J Luís Abrantes, C Raquel Lages
International Marketing Review 25 (5), 584-600, 2008
Drivers of in-group and out-of-group electronic word-of-mouth (eWOM)
J Luís Abrantes, C Seabra, C Raquel Lages, C Jayawardhena
European Journal of Marketing 47 (7), 1067-1088, 2013
Bringing export performance metrics into annual reports: The APEV scale and the PERFEX scorecard
LF Lages, C Lages, CR Lages
Journal of International Marketing 13 (3), 79-104, 2005
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
J Marbach, CR Lages, D Nunan
Journal of Marketing Management 32 (5-6), 502-525, 2016
Challenges in conducting and publishing research on the Middle East and Africa in leading journals
CR Lages, G Pfajfar, A Shoham
International marketing review 32 (1), 52-77, 2015
Corporate image: A service recovery perspective
RB Mostafa, CR Lages, HA Shabbir, D Thwaites
Journal of Service Research 18 (4), 468-483, 2015
European managers' perspective on export performance determinants
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (2), 75-92, 2006
Employees' external representation of their workplace: Key antecedents
CR Lages
Journal of Business Research 65 (9), 1264-1272, 2012
Main consequences of prior export performance results: an exploratory study of European exporters
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (4), 57-75, 2006
The CURE scale: a multidimensional measure of service recovery strategy
R Mostafa, C R. Lages, M Sääksjärvi
Journal of Services Marketing 28 (4), 300-310, 2014
Marketing strategy and export performance: empirical evidence from the UK
CR Lages, LF Lages
CD-ROM Proceedings of the 32nd EMAC Conference, Glasgow, 2003
Knowledge dissemination in the global service marketing community
CR Lages, CMN Simoes, RP Fisk, WH Kunz
Managing Service Quality: An International Journal 23 (4), 272-290, 2013
Personality and the creativity of frontline service employees: linear and curvilinear effects
FJ Coelho, CR Lages, CMP Sousa
The International Journal of Human Resource Management 29 (17), 2580-2607, 2018
Service measurement and definition: challenges and limitations
G Battisti, YK Dwivedi, ATH Kuah, CR Lages
Managing services: Challenges and innovation, 7-20, 2014
European perspectives on export performance determinants: an exploratory study
LF Lages, C Lages, CR Lages
European Perspectives on Export Performance Determinants: An Exploratory Study, 2004
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
CR Lages, NF Piercy, N Malhotra, C Simões
The International Journal of Human Resource Management, 1-24, 2018
Drivers of service recovery performance: perceived organisational support, learning and psychological job outcomes
CRC Lages, NF Piercy
University of Warwick, 2007
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