Cristiana Raquel Lages
Cristiana Raquel Lages
Catolica Porto Business School | Catholic University of Portugal
Verified email at porto.ucp.pt
Title
Cited by
Cited by
Year
The RELQUAL scale: a measure of relationship quality in export market ventures
C Lages, CR Lages, LF Lages
Journal of business research 58 (8), 1040-1048, 2005
5712005
The STEP scale: a measure of short-term export performance improvement
LF Lages, CR Lages
Journal of International Marketing 12 (1), 36-56, 2004
2402004
Key drivers of frontline employee generation of ideas for customer service improvement
CR Lages, NF Piercy
Journal of Service Research 15 (2), 215-230, 2012
1542012
Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM)
JL Abrantes, C Seabra, CR Lages, C Jayawardhena
European Journal of Marketing, 2013
1382013
The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets
LF Lages, JL Abrantes, CR Lages
International Marketing Review 25 (5), 584-600, 2008
1382008
Bringing export performance metrics into annual reports: The APEV scale and the PERFEX scorecard
LF Lages, C Lages, CR Lages
Journal of International Marketing 13 (3), 79-104, 2005
1202005
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
J Marbach, CR Lages, D Nunan
Journal of Marketing Management 32 (5-6), 502-525, 2016
1182016
Challenges in conducting and publishing research on the Middle East and Africa in leading journals
CR Lages, G Pfajfar, A Shoham
International marketing review, 2015
672015
Corporate image: A service recovery perspective
RB Mostafa, CR Lages, HA Shabbir, D Thwaites
Journal of Service Research 18 (4), 468-483, 2015
652015
The CURE scale: a multidimensional measure of service recovery strategy
R Mostafa, CR Lages, M Sääksjärvi
Journal of Services Marketing, 2014
382014
European managers' perspective on export performance determinants
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (2), 75-92, 2006
362006
Employees' external representation of their workplace: Key antecedents
CR Lages
Journal of Business Research 65 (9), 1264-1272, 2012
342012
Main consequences of prior export performance results: an exploratory study of European exporters
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (4), 57-75, 2006
292006
Personality and the creativity of frontline service employees: linear and curvilinear effects
FJ Coelho, CR Lages, CMP Sousa
The International Journal of Human Resource Management 29 (17), 2580-2607, 2018
202018
Marketing strategy and export performance: empirical evidence from the UK
CR Lages, LF Lages
32nd EMAC Conference, 2003
182003
Knowledge dissemination in the global service marketing community
CR Lages, CMN Simões, RP Fisk, WH Kunz
Managing Service Quality: An International Journal, 2013
152013
Consumer engagement in online brand communities: the moderating role of personal values
J Marbach, C Lages, D Nunan, Y Ekinci
European Journal of Marketing, 2019
132019
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
MK Clark, CR Lages, LD Hollebeek
Journal of Business Research 121, 549-556, 2020
92020
European perspectives on export performance determinants: an exploratory study
LF Lages, C Lages, CR Lages
European Perspectives on Export Performance Determinants: An Exploratory Study, 2004
72004
Service measurement and definition: challenges and limitations
G Battisti, YK Dwivedi, ATH Kuah, CR Lages
Managing services: Challenges and innovation, 7-20, 2014
52014
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