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Volker Kuppelwieser
Volker Kuppelwieser
Verified email at neoma-bs.fr
Title
Cited by
Cited by
Year
Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research
JF Hair Jr, M Sarstedt, L Hopkins, VG Kuppelwieser
European business review, 2014
72202014
Transformative service research and service dominant logic: Quo Vaditis?
VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 28, 91-98, 2016
1382016
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
J Finsterwalder, VG Kuppelwieser
Journal of Service Management, 2020
1092020
Customer engagement in evolving technological environments: synopsis and guiding propositions
LD Hollebeek, DE Sprott, TW Andreassen, C Costley, P Klaus, ...
European Journal of Marketing, 2019
1002019
Measuring customer experience quality: the EXQ scale revisited
VG Kuppelwieser, P Klaus
Journal of Business Research 126, 624-633, 2021
822021
The role of marketing in today's enterprises
J Wirtz, S Tuzovic, VG Kuppelwieser
Journal of Service Management, 2014
792014
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
J Finsterwalder, VG Kuppelwieser
Journal of Strategic Marketing 19 (7), 607-618, 2011
722011
Understanding the antecedents, the outcomes and the mediating role of social capital: An employee perspective
MR Parzefall, VG Kuppelwieser
Human Relations 65 (4), 447-472, 2012
702012
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
J Finsterwalder, VG Kuppelwieser, M De Villiers
Journal of Retailing and Consumer Services 19 (6), 589-595, 2012
682012
Applying the future time perspective scale to advertising research
VG Kuppelwieser, M Sarstedt
International Journal of Advertising 33 (1), 113-136, 2014
602014
From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior
S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 21 (2), 98-107, 2014
582014
Intentionality and transformative services: Wellbeing co-creation and spill-over effects
J Finsterwalder, VG Kuppelwieser
Journal of Retailing and Consumer Services 52, 101922, 2020
542020
Exploring the influence of customers' time horizon perspectives on the satisfaction–loyalty link
VG Kuppelwieser, M Sarstedt
Journal of Business Research 67 (12), 2620-2627, 2014
462014
Consumer responses to planned obsolescence
VG Kuppelwieser, P Klaus, A Manthiou, O Boujena
Journal of Retailing and Consumer Services 47, 157-165, 2019
422019
Stewardship Behavior and Creativity
VG Kuppelwieser
management revue. The International Review of Management Studies 22 (3), 2011
352011
Customer trust recovery: An alternative explanation
B Bozic, VG Kuppelwieser
Journal of Retailing and Consumer Services 49, 208-218, 2019
322019
A Classification of Brand Pride Using Trust and Commitment
VG Kuppelwieser, R Grefrath, A Dziuk
32*
1+ 1 does not always equal value creation: The case of YouTube
VG Kuppelwieser, MC Simpson, G Chiummo
Marketing Letters 24 (3), 311-321, 2013
312013
Digitalization’s impacts on productivity: A model-based approach and evaluation in Germany’s building construction industry
J Berlak, S Hafner, VG Kuppelwieser
Production Planning & Control 32 (4), 335-345, 2021
292021
Psychological safety, contributions and service satisfaction of customers in group service experiences
VG Kuppelwieser, J Finsterwalder
Managing Service Quality: An International Journal, 2011
262011
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