Michael Dixon
Michael Dixon
Associate Professor of Operations Management
Verified email at usu.edu - Homepage
Title
Cited by
Cited by
Year
Customer preferences for restaurant technology innovations
M Dixon, SE Kimes, R Verma
73*2009
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
712018
Sequence effects in service bundles: Implications for service design and scheduling
M Dixon, R Verma
Journal of Operations Management 31 (3), 138-152, 2013
712013
Key elements in service innovation: Insights for the hospitality industry
R Verma, C Anderson, M Dixon, CA Enz, G Thompson
592008
Surprise, anticipation, and sequence effects in the design of experiential services
MJ Dixon, L Victorino, RJ Kwortnik, R Verma
Production and Operations Management 26 (5), 945-960, 2017
332017
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
322018
The role of coordinated marketing-operations strategy in services: implications for managerial decisions and execution
M Dixon, EV Karniouchina, B van der Rhee, R Verma, L Victorino
Journal of Service Management, 2014
322014
Bundling and scheduling service packages with customer behavior: Model and heuristic
MJ Dixon, GM Thompson
Production and Operations Management 25 (1), 36-55, 2016
182016
The Impact of Timing and Bundling Flexibility on Affect‐Based Service Package Design
MJ Dixon, GM Thompson
Decision Sciences 50 (5), 948-984, 2019
8*2019
Testing service innovation: A methodological review of video experiments
L Victorino, MJ Dixon
Service Science 8 (2), 234-246, 2016
72016
Using behavioral research to design better customer experiences
MJ Dixon, MC Walsman
Cornell Hospitality Quarterly 55 (3), 221-227, 2014
72014
Services supply chain in the Department of Defense: Drivers of success in services acquisition
RG Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2014
72014
S., & Verma Ph D, R.(2009)
M Dixon, D Kimes Ph
Customer Preferences for Restaurant Technology Innovations. Cornell …, 0
5
It’s more than just a game: The effect of core and supplementary services on customer loyalty
M Walsman, M Dixon, R Rush, R Verma
42014
The sequence of service: An affect perspective to service scheduling
MJ Dixon, L Victorino
Handbook of Service Science, Volume II, 49-76, 2019
3*2019
Contractor past performance information: An analysis of assessment narratives and objective ratings
R Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2015
32015
Services acquisition in the Department of Defense: Analysis of operational and performance data to identify drivers of success
RG Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2015
32015
Drivers of complexity in humanitarian operations
JK Christensen, JK Young
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2013
32013
Scheduling as a Service Design Principle: Sequence-Effect-Based Scheduling
M Dixon, GM Thompson
32011
Fee-based loyalty programs: An empirical investigation of benefit redemption behavior and its effects on loyalty
MC Walsman, MJ Dixon
Service Science 12 (2-3), 100-118, 2020
12020
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