A Parasuraman
A Parasuraman
Professor of Marketing, University of Miami
Verified email at miami.edu - Homepage
Title
Cited by
Cited by
Year
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
A Parasuraman, VA Zeithaml, L Berry
1988 64 (1), 12-40, 1988
61206*1988
Services marketing: Integrating customer focus across the firm
VA Zeithaml, MJ Bitner, DD Gremler
McGraw-Hill, 2013
22170*2013
The behavioral consequences of service quality
VA Zeithaml, LL Berry, A Parasuraman
Journal of marketing 60 (2), 31-46, 1996
169441996
Balancing Customer perceptions and expectations
V Zeithaml, A Parasuraman, L Berry
Ed. Free Press. EE. UU, 1990
9786*1990
Refinement and reassessment of the SERVQUAL scale
A Parasuraman, L Berry, V Zeithaml
Journal of retailing 67 (4), 114, 2002
79882002
Marketing services: Competing through quality
LL Berry, A Parasuraman
Simon and Schuster, 2004
60422004
ES-QUAL: A multiple-item scale for assessing electronic service quality
A Parasuraman, VA Zeithaml, A Malhotra
Journal of service research 7 (3), 213-233, 2005
53532005
The nature and determinants of customer expectations of service
VA Zeithaml, LL Berry, A Parasuraman
Journal of the academy of Marketing Science 21 (1), 1-12, 1993
42841993
Service quality delivery through web sites: a critical review of extant knowledge
VA Zeithaml, A Parasuraman, A Malhotra
Journal of the academy of marketing science 30 (4), 362-375, 2002
37552002
Customer experience creation: Determinants, dynamics and management strategies
PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ...
Journal of retailing 85 (1), 31-41, 2009
31992009
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
J Baker, A Parasuraman, D Grewal, GB Voss
Journal of marketing 66 (2), 120-141, 2002
31942002
Communication and control processes in the delivery of service quality
VA Zeithaml, LL Berry, A Parasuraman
Journal of marketing 52 (2), 35-48, 1988
31011988
Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies
A Parasuraman
Journal of service research 2 (4), 307-320, 2000
30872000
Service quality, profitability, and the economic worth of customers: what we know and what we need to learn
VA Zeithaml
Journal of the academy of marketing science 28 (1), 67-85, 2000
30792000
The impact of technology on the quality-value-loyalty chain: a research agenda
A Parasuraman, D Grewal
Journal of the academy of marketing science 28 (1), 168-174, 2000
29262000
Understanding customer expectations of service
A Parasuraman, LL Berry, VA Zeithaml
Sloan management review 32 (3), 39-48, 1991
29051991
Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria
A Parasuraman, VA Zeithaml, LL Berry
Journal of retailing 70 (3), 201-230, 1994
27901994
The influence of store environment on quality inferences and store image
J Baker, D Grewal, A Parasuraman
Journal of the academy of marketing science 22 (4), 328-339, 1994
23941994
Understanding Generation Y and their use of social media: a review and research agenda
RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ...
Journal of service management, 2013
1854*2013
Reflections on gaining competitive advantage through customer value
A Parasuraman
Journal of the Academy of marketing Science 25 (2), 154-161, 1997
16481997
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Articles 1–20