| Steps toward a science of service systems J Spohrer, PP Maglio, J Bailey, D Gruhl Computer 40 (1), 71-77, 2007 | 1468 | 2007 |
| Fundamentals of service science PP Maglio, J Spohrer Journal of the academy of marketing science 36 (1), 18-20, 2008 | 1342 | 2008 |
| A research manifesto for services science H Chesbrough, J Spohrer Communications of the ACM 49 (7), 35-40, 2006 | 1310 | 2006 |
| The emergence of service science: Toward systematic service innovations to accelerate co‐creation of value J Spohrer, PP Maglio Production and operations management 17 (3), 238-246, 2008 | 854 | 2008 |
| The service system is the basic abstraction of service science PP Maglio, SL Vargo, N Caswell, J Spohrer Information Systems and e-business Management 7 (4), 395-406, 2009 | 673 | 2009 |
| Service systems, service scientists, SSME, and innovation PP Maglio, S Srinivasan, JT Kreulen, J Spohrer Communications of the ACM 49 (7), 81-85, 2006 | 666 | 2006 |
| KidSim: programming agents without a programming language DC Smith, A Cypher, J Spohrer Communications of the ACM 37 (7), 54-67, 1994 | 608 | 1994 |
| Handbook of Service Science, Volume II PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer Publishing Company, Incorporated, 2018 | 495* | 2018 |
| Learner-centered education DA Norman, JC Spohrer Communications of the ACM 39 (4), 24-27, 1996 | 475 | 1996 |
| The service system is the basic abstraction of service science J Spohrer, SL Vargo, N Caswell, PP Maglio Proceedings of the 41st annual hawaii international conference on system …, 2008 | 459 | 2008 |
| Novice mistakes: Are the folk wisdoms correct? JC Spohrer, E Soloway Communications of the ACM 29 (7), 624-632, 1986 | 347 | 1986 |
| Studying the novice programmer E Soloway, JC Spohrer Psychology Press, 2013 | 323 | 2013 |
| Service and science JC Spohrer, H Demirkan, V Krishna The Science of Service Systems, 325-358, 2011 | 321* | 2011 |
| System and method for enhancing a user interface with a computer based training tool A James, CA Abbott, MA Arent, GJ Czora, JM Laffey, WW Luciw, ML Miller, ... US Patent 5,864,844, 1999 | 293 | 1999 |
| A service science perspective on business model innovation PP Maglio, J Spohrer Industrial Marketing Management 42 (5), 665-670, 2013 | 243 | 2013 |
| Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references J Spohrer, SK Kwan International Journal of Information Systems in the Service Sector (IJISSS …, 2009 | 235 | 2009 |
| A goal/plan analysis of buggy Pascal programs JC Spohrer, E Soloway, E Pope Human–Computer Interaction 1 (2), 163-207, 1985 | 211 | 1985 |
| Twenty things to do with a computer S Papert, C Solomon, E Soloway, JC Spohrer Studying the Novice Programmer, 1971 | 190 | 1971 |
| Service science: Toward a smarter planet J Spohrer, PP Maglio Introduction to service engineering, 3-30, 2010 | 189 | 2010 |
| Authoring tool comprising nested state machines for use in a computer system AR Peterson, JC Spohrer US Patent 5,801,687, 1998 | 171 | 1998 |
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu