James C Spohrer
Cited by
Cited by
Steps toward a science of service systems
J Spohrer, PP Maglio, J Bailey, D Gruhl
Computer 40 (1), 71-77, 2007
Fundamentals of service science
PP Maglio, J Spohrer
Journal of the academy of marketing science 36 (1), 18-20, 2008
A research manifesto for services science
H Chesbrough, J Spohrer
Communications of the ACM 49 (7), 35-40, 2006
The emergence of service science: Toward systematic service innovations to accelerate co‐creation of value
J Spohrer, PP Maglio
Production and operations management 17 (3), 238-246, 2008
The service system is the basic abstraction of service science
PP Maglio, SL Vargo, N Caswell, J Spohrer
Information Systems and e-business Management 7 (4), 395-406, 2009
Service systems, service scientists, SSME, and innovation
PP Maglio, S Srinivasan, JT Kreulen, J Spohrer
Communications of the ACM 49 (7), 81-85, 2006
KidSim: Programming agents without a programming language
DC Smith, A Cypher, J Spohrer
Communications of the ACM 37 (7), 54-67, 1994
Handbook of Service Science, Volume II
PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L PatrÝcio, Y Sawatani
Springer International Publishing, 2019
Learner-centered education
DA Norman, JC Spohrer
Communications of the ACM 39 (4), 24-27, 1996
The service system is the basic abstraction of service science
J Spohrer, SL Vargo, N Caswell, PP Maglio
Proceedings of the 41st annual hawaii international conference on systemá…, 2008
Novice mistakes: Are the folk wisdoms correct?
JC Spohrer, E Soloway
Communications of the ACM 29 (7), 624-632, 1986
Studying the novice programmer
E Soloway, JC Spohrer
Psychology Press, 2013
Service and science
JC Spohrer, H Demirkan, V Krishna
The Science of Service Systems, 325-358, 2011
A service science perspective on business model innovation
PP Maglio, J Spohrer
Industrial Marketing Management 42 (5), 665-670, 2013
System and method for enhancing a user interface with a computer based training tool
A James, CA Abbott, MA Arent, GJ Czora, JM Laffey, WW Luciw, ML Miller, ...
US Patent 5,864,844, 1999
Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references
J Spohrer, SK Kwan
International Journal of Information Systems in the Service Sector (IJISSSá…, 2009
A goal/plan analysis of buggy Pascal programs
JC Spohrer, E Soloway, E Pope
Human–Computer Interaction 1 (2), 163-207, 1985
Service science: Toward a smarter planet
J Spohrer, PP Maglio
Introduction to service engineering, 3-30, 2010
Systems, networks, and ecosystems in service research
S Barile, R Lusch, J Reynoso, M Saviano, J Spohrer
Journal of Service Management, 2016
Service science and SD logic
J Spohrer, L Anderson, N Pass, T Ager
Proceedings of the Otago Forum, 214-237, 2008
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