Lia Patrício
Lia Patrício
Associate Professor, Faculty of Engineering, University of Porto
Verified email at fe.up.pt
TitleCited byYear
Service Research Priorities in a Rapidly Changing Context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of Service Research 18 (2), 127-159, 2015
7172015
Multilevel service design: from customer value constellation to service experience blueprinting
L Patrício, RP Fisk, JF e Cunha, L Constantine
Journal of Service Research 14 (2), 180-200, 2011
4422011
Designing multi-interface service experiences: the service experience blueprint
L Patrício, RP Fisk, J Falcão e Cunha
Journal of Service Research 10 (4), 318-334, 2008
3582008
Handbook of service science
PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani
Springer, 2019
284*2019
Customer experience modeling: from customer experience to service design
J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine
Journal of Service Management 23 (3), 362-376, 2012
2802012
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
L Patrício, RP Fisk, J Falcão e Cunha
Managing Service Quality 13 (6), 471-482, 2003
1882003
Understanding value co-creation in complex services with many actors
N Pinho, G Beirão, L Patrício, R P. Fisk
Journal of Service Management 25 (4), 470-493, 2014
1302014
“Futurizing” smart service: implications for service researchers and managers
NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
1232015
Towards a holistic approach to the travel experience: A qualitative study of bus transportation
R Carreira, L Patrício, RN Jorge, C Magee, QVE Hommes
Transport Policy 25, 233-243, 2013
602013
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips
R Carreira, L Patrício, RN Jorge, C Magee
Transport Policy 31, 35-46, 2014
562014
Upframing Service Design and Innovation for Research Impact
L Patrício, A Gustafsson, R Fisk
Journal of Service Research 21 (1), 3-16, 2018
512018
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ...
Journal of Service Research 20 (3), 240-258, 2017
512017
Billions of impoverished people deserve to be better served: A call to action for the service research community
RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ...
Journal of Service Management 27 (1), 43-55, 2016
512016
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
G Beirão, L Patrício, RP Fisk
Journal of Service Management 28 (2), 227-249, 2017
452017
Creating New Services
L Patrício, R Fisk
Serving Customers: Global Services Marketing Perspectives, 185-207, 2013
412013
Understanding participation in company social networks
C Sofia Martins, L Patrício
Journal of Service Management 24 (5), 567-587, 2013
382013
Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design
R Carreira, L Patrício, RN Jorge, CL Magee
Journal of Engineering Design 24 (10), 738-764, 2013
372013
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
312017
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
L Patrício, NF de Pinho, JG Teixeira, RP Fisk
Service Science 10 (1), 76-97, 2018
192018
Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank
L Patrício, J Falcão e Cunha, RP Fisk
Requirements engineering 14 (3), 209-227, 2009
192009
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Articles 1–20