Lia Patrício - Google Scholar

Cited by

	All	Since 2015
Citations	4482	3738
h-index	22	21
i10-index	26	23

900

450

225

675

200520062007200820092010201120122013201420152016201720182019202014 12 9 23 39 51 68 133 162 169 247 455 618 734 897 713

Co-authors

Raymond P. FiskProfessor of Marketing, Texas State UniversityVerified email at txstate.edu
Jorge Grenha TeixeiraAssistant Professor at University of Porto (FEUP)Verified email at fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerified email at fe.up.pt
Nuno Jardim NunesITI, LARSyS, Instituto Superior TécnicoVerified email at tecnico.ulisboa.pt
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and SocietyVerified email at mit.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoVerified email at fe.up.pt
Daniela SangiorgiPolitecnico di MilanoVerified email at polimi.it
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu
James C SpohrerIBMVerified email at us.ibm.com
Kelly LyonsFaculty of Information, University of TorontoVerified email at utoronto.ca
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
A ParasuramanProfessor of Marketing, University of MiamiVerified email at miami.edu
Cheryl A. KieliszewskiIBMVerified email at us.ibm.com
Ko-Hsun HuangTelia ABVerified email at teliacompany.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
Nicola MorelliProfessor MSO, Aalborg UniversityVerified email at create.aau.dk
Nina CostaUniversity of AveiroVerified email at ua.pt
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandVerified email at hanken.fi
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerified email at lboro.ac.uk

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

Verified email at fe.up.pt

Service design customer experience technology enabled services complex service systems and value networks


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	1078	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	572	2011
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	417	2008
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	369	2012
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	338*	2019
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	207	2003
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	203	2015
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	176	2014
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	111	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	106	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	102	2017
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	92	2016
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	82	2014
Towards a holistic approach to the travel experience: A qualitative study of bus transportation R Carreira, L Patrício, RN Jorge, C Magee, QVE Hommes Transport Policy 25, 233-243, 2013	79	2013
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	71	2017
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	57	2013
Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design R Carreira, L Patrício, RN Jorge, CL Magee Journal of Engineering Design 24 (10), 738-764, 2013	53	2013
Understanding participation in company social networks CS Martins, L Patrício Journal of Service Management 24 (5), 567-587, 2013	51	2013
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018	42	2018
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018	41	2018

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Upload PDF

Follow this author

Cited by

Co-authors