Lia Patrício
Lia Patrício
Associate Professor, INESC TEC and Faculty of Engineering, University of Porto
Verified email at
Cited by
Cited by
Service Research Priorities in a Rapidly Changing Context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of Service Research 18 (2), 127-159, 2015
Multilevel service design: from customer value constellation to service experience blueprinting
L Patrício, RP Fisk, JF e Cunha, L Constantine
Journal of Service Research 14 (2), 180-200, 2011
Customer experience modeling: from customer experience to service design
J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine
Journal of Service Management 23 (3), 362-376, 2012
Designing multi-interface service experiences: the service experience blueprint
L Patrício, RP Fisk, J Falcão e Cunha
Journal of Service Research 10 (4), 318-334, 2008
“Futurizing” smart service: implications for service researchers and managers
NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
Handbook of service science
PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani
Springer, 2019
Understanding value co-creation in complex services with many actors
N Pinho, G Beirão, L Patrício, R P. Fisk
Journal of Service Management 25 (4), 470-493, 2014
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
G Beirão, L Patrício, RP Fisk
Journal of Service Management 28 (2), 227-249, 2017
Upframing Service Design and Innovation for Research Impact
L Patrício, A Gustafsson, R Fisk
Journal of Service Research 21 (1), 3-16, 2018
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ...
Journal of Service Research 20 (3), 240-258, 2017
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
L Patrício, RP Fisk, J Falcão e Cunha
Managing Service Quality 13 (6), 471-482, 2003
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício
Journal of Service Management 31 (4), 615-635, 2020
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips
R Carreira, L Patrício, RN Jorge, C Magee
Transport Policy 31, 35-46, 2014
Billions of impoverished people deserve to be better served: A call to action for the service research community
RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ...
Journal of Service Management 27 (1), 43-55, 2016
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar
Journal of Service Management 31 (5), 889-909, 2020
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
L Patrício, NF de Pinho, JG Teixeira, RP Fisk
Service Science 10 (1), 76-97, 2018
Leveraging service design as a multidisciplinary approach to service innovation
MP Joly, JG Teixeira, L Patrício, D Sangiorgi
Journal of Service Management 30 (6), 681-715, 2019
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
N Costa, L Patrício, N Morelli, CL Magee
Design Studies 55 (1), 112-145, 2018
Creating New Services
L Patrício, R Fisk
Serving Customers: Global Services Marketing Perspectives, 185-207, 2013
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