Lia Patrício - Google Scholar Citations

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	All	Since 2015
Citations	3802	3072
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Raymond P. FiskProfessor of Marketing, Department of Marketing, Texas State UniversityVerified email at txstate.edu
Jorge Grenha TeixeiraAssistant Professor at University of Porto (FEUP)Verified email at fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerified email at fe.up.pt
Nuno Jardim NunesITI, LARSyS, Instituto Superior TécnicoVerified email at tecnico.ulisboa.pt
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
chris magee, also Christopher L. MageeProfessor of the Practice, MIT Institute of Data, Systems and SocietyVerified email at mit.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoVerified email at fe.up.pt
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu
James C SpohrerIBMVerified email at us.ibm.com
Kelly LyonsFaculty of Information, University of TorontoVerified email at utoronto.ca
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
A ParasuramanProfessor of Marketing, University of MiamiVerified email at miami.edu
Daniela SangiorgiPolitecnico di MilanoVerified email at polimi.it
Cheryl A. KieliszewskiIBMVerified email at us.ibm.com
Ko-Hsun HuangTelia ABVerified email at teliacompany.com
Gabriela BeirãoAssistant Professor, Departament of Industrial Engineering and Management, University of PortoVerified email at fe.up.pt
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandVerified email at hanken.fi
Nicola MorelliProfessor MSO, Aalborg UniversityVerified email at create.aau.dk
Nina CostaUniversity of AveiroVerified email at ua.pt
Nancy V. WünderlichUniversity of PaderbornVerified email at upb.de

Lia Patrício

Associate Professor, Faculty of Engineering, University of Porto

Verified email at fe.up.pt

Service design customer experience technology enabled services complex service systems and value networks


Title	Cited by	Year
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	881	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	504	2011
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	392	2008
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	319	2012
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	317*	2019
Handbook of service science PP Maglio, CA Kieliszewski, Spohrer Springer, 2010	294*	2010
Handbook of Service Science, Volume II PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani	294*
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	196	2003
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	154	2015
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	153	2014
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	80	2017
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	78	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	78	2017
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	78	2016
Towards a holistic approach to the travel experience: A qualitative study of bus transportation R Carreira, L Patrício, RN Jorge, C Magee, QVE Hommes Transport Policy 25, 233-243, 2013	69	2013
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	68	2014
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	55	2017
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	53	2013
Understanding participation in company social networks CS Martins, L Patrício Journal of Service Management 24 (5), 567-587, 2013	47	2013
Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design R Carreira, L Patrício, RN Jorge, CL Magee Journal of Engineering Design 24 (10), 738-764, 2013	46	2013

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