Lia Patrício

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Raymond P. FiskProfessor of Marketing, Texas State UniversityVerified email at txstate.edu
Jorge Grenha TeixeiraAssistant Professor at University of Porto (FEUP)Verified email at fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerified email at fe.up.pt
Nuno Jardim NunesITI, LARSyS, Instituto Superior TécnicoVerified email at tecnico.ulisboa.pt
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
Daniela SangiorgiPolitecnico di MilanoVerified email at polimi.it
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and SocietyVerified email at mit.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoVerified email at fe.up.pt
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu
James C SpohrerIBMVerified email at us.ibm.com
Kelly LyonsFaculty of Information, University of TorontoVerified email at utoronto.ca
A ParasuramanProfessor of Marketing, University of MiamiVerified email at miami.edu
Ko-Hsun HuangTelia ABVerified email at teliacompany.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
Cheryl A. KieliszewskiIBMVerified email at us.ibm.com
Nicola MorelliProfessor MSO, Aalborg UniversityVerified email at create.aau.dk
Nina CostaUniversity of AveiroVerified email at ua.pt
Nancy V. WünderlichTechnische Universität BerlinVerified email at tu-berlin.de
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandVerified email at hanken.fi

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

Verified email at fe.up.pt

Service design customer experience technology enabled services complex service systems and value networks


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	1245	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	632	2011
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	460	2008
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	433	2012
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	326*	2019
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	242	2015
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	211	2003
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	207	2014
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	141	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	130	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	122	2017
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	114	2017
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	107	2016
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	92	2014
Towards a holistic approach to the travel experience: A qualitative study of bus transportation R Carreira, L Patrício, RN Jorge, C Magee, QVE Hommes Transport Policy 25, 233-243, 2013	84	2013
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	66	2013
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018	58	2018
Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design R Carreira, L Patrício, RN Jorge, CL Magee Journal of Engineering Design 24 (10), 738-764, 2013	58	2013
Understanding participation in company social networks CS Martins, L Patrício Journal of Service Management 24 (5), 567-587, 2013	56	2013
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018	51	2018

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