Lia Patrício

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Raymond P. FiskProfessor of Marketing, Texas State UniversityVerified email at txstate.edu
Jorge Grenha TeixeiraAssistant Professor at University of Porto (FEUP)Verified email at fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerified email at fe.up.pt
Amy OstromProfessor of Marketing, Arizona State UniversityVerified email at asu.edu
Daniela SangiorgiPolitecnico di MilanoVerified email at polimi.it
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
Nuno Jardim NunesITI, LARSyS, Instituto Superior TécnicoVerified email at tecnico.ulisboa.pt
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and SocietyVerified email at mit.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoVerified email at fe.up.pt
A ParasuramanProfessor of Marketing, University of MiamiVerified email at miami.edu
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu
James C SpohrerISSIPVerified email at issip.org
Kelly LyonsFaculty of Information, University of TorontoVerified email at utoronto.ca
Nancy V. WünderlichTechnische Universität BerlinVerified email at tu-berlin.de
Ko-Hsun HuangTelia ABVerified email at teliacompany.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
Nicola MorelliProfessor, Aalborg University - CopenhagenVerified email at create.aau.dk
Nina CostaUniversity of AveiroVerified email at ua.pt
Cheryl A. KieliszewskiIBMVerified email at us.ibm.com
Rui SousaProfessor of Operations Management, Catolica Porto Business School, Universidade Católica PortuguesaVerified email at porto.ucp.pt

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

Verified email at fe.up.pt

Service design service innovation customer experience service system transformation


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	1592	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	795	2011
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	527	2012
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	512	2008
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	364*	2019
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	324	2015
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	272	2014
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	227	2003
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	214	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	205	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	193	2017
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	188	2017
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	144	2013
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	122	2016
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	112	2014
Towards a holistic approach to the travel experience: A qualitative study of bus transportation R Carreira, L Patrício, RN Jorge, C Magee, QVE Hommes Transport Policy 25, 233-243, 2013	91	2013
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018	87	2018
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018	82	2018
Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design R Carreira, L Patrício, RN Jorge, CL Magee Journal of Engineering Design 24 (10), 738-764, 2013	75	2013
Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management 30 (6), 681-715, 2019	66	2019

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