| Restaurants and COVID-19: What are consumers’ risk perceptions about restaurant food and its packaging during the pandemic? K Byrd, ES Her, A Fan, B Almanza, Y Liu, S Leitch International Journal of Hospitality Management 94, 102821, 2021 | 210 | 2021 |
| When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure?–The moderating role of consumer technology self-efficacy and … A Fan, L Wu, L Miao, AS Mattila Journal of Hospitality Marketing & Management 29 (3), 269-290, 2020 | 151 | 2020 |
| Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context? A Fan, L Wu, AS Mattila Journal of Services Marketing 30 (7), 713-723, 2016 | 149 | 2016 |
| The impact of language style on consumers′ reactions to online reviews L Wu, H Shen, A Fan, AS Mattila Tourism Management 59, 590-596, 2017 | 140 | 2017 |
| Whom do we trust? Cultural differences in consumer responses to online recommendations A Fan, H Shen, L Wu, AS Mattila, A Bilgihan International Journal of Contemporary Hospitality Management 30 (3), 1508-1525, 2018 | 67 | 2018 |
| How does social distance impact customers’ complaint intentions? A cross-cultural examination A Fan, AS Mattila, X Zhao International Journal of Hospitality Management 47, 35-42, 2015 | 64 | 2015 |
| Robot vs human: expectations, performances and gaps in off-premise restaurant service modes K Byrd, A Fan, ES Her, Y Liu, B Almanza, S Leitch International Journal of Contemporary Hospitality Management 33 (11), 3996-4016, 2021 | 60 | 2021 |
| Wearable technology in service delivery processes: The gender-moderated technology objectification effect L Wu, AA Fan, AS Mattila International Journal of Hospitality Management 51, 1-7, 2015 | 53 | 2015 |
| Immersive digital tourism: the role of multisensory cues in digital museum experiences K Guo, A Fan, X Lehto, J Day Journal of Hospitality & Tourism Research 47 (6), 1017-1039, 2023 | 49 | 2023 |
| Robotic involvement in the service encounter: a value-centric experience framework and empirical validation L Wu, A Fan, Y Yang, Z He Journal of Service Management 32 (5), 783-812, 2021 | 40 | 2021 |
| Joint effect of service recovery types and times on customer satisfaction in lodging D Jin, A Nicely, A Fan, H Adler Journal of Hospitality and Tourism Management 38, 149-158, 2019 | 40 | 2019 |
| Peer‐to‐peer accommodation: A meta‐analysis of factors affecting customer satisfaction and loyalty HW Shin, A Fan, X Lehto International Journal of Tourism Research 23 (4), 581-596, 2021 | 39 | 2021 |
| Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory A Fan, SF Kline, Y Liu, K Byrd International Journal of Contemporary Hospitality Management 34 (4), 1290-1311, 2022 | 33 | 2022 |
| The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions D Jin, RB DiPietro, A Fan Journal of Hospitality Marketing & Management 29 (1), 65-87, 2020 | 32 | 2020 |
| Touch Versus Tech in Service Encounters A Fan, AS Mattila Cornell Hospitality Quarterly, 1938965520957282, 2020 | 30 | 2020 |
| Are vegetarian customers more “green”? A Fan, B Almanza, AS Mattila, L Ge, E Her Journal of Foodservice Business Research 22 (5), 467-482, 2019 | 29 | 2019 |
| Gender differences in the intentions to voice complaints across different service failure modes A Fan, L Wu, AS Mattila Journal of foodservice business research 21 (1), 22-32, 2018 | 26 | 2018 |
| To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology A Fan, Z Lu, ZE Mao International Journal of Hospitality Management 101, 103112, 2022 | 24 | 2022 |
| Do kiosks outperform cashiers? An SOR framework of restaurant ordering experiences XY Leung, B Torres, A Fan Journal of Hospitality and Tourism Technology 12 (3), 580-592, 2021 | 22 | 2021 |
| Mobile contextual marketing in a museum setting X Dou, A Fan, L Cai Journal of Services Marketing 35 (5), 559-571, 2021 | 21 | 2021 |
Xinyuan ZhaoProfessor, Macau University of Science and TechnologyVerified email at must.edu.mo
Xinyuan ZhaoProfessor, Macau University of Science and TechnologyVerified email at must.edu.mo