Marlene Paula Castro Amorim
Title
Cited by
Cited by
Year
Digital transformation: a literature review and guidelines for future research
J Reis, M Amorim, N Melão, P Matos
World conference on information systems and technologies, 411-421, 2018
2782018
Second-life retailing: a reverse supply chain perspective
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, LS Beh, ...
Supply Chain Management: An International Journal, 2016
652016
A framework of actions for strong sustainability
GC de Oliveira Neto, LFR Pinto, MPC Amorim, BF Giannetti, ...
Journal of Cleaner Production 196, 1629-1643, 2018
592018
Reverse logistics in household recycling and waste systems: a symbiosis perspective
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, EEA Jalil, ...
Supply Chain Management: An International Journal, 2016
412016
An analysis of knowledge areas in industrial engineering and management curriculum
RM Lima, D Mesquita, M Amorim, G Jonker, MA Flores
402012
Customer use of virtual channels in multichannel services: does type of activity matter?
R Sousa, M Amorim, E Rabinovich, AC Sodero
Decision Sciences 46 (3), 623-657, 2015
392015
Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services
NF Melão, S Maria Guia, M Amorim
Total Quality Management & Business Excellence 28 (7-8), 840-857, 2017
372017
An investigation of service quality assessments across retail formats
M Amorim, FB Saghezchi
International Journal of Quality and Service Sciences, 2014
352014
Economic, environmental and social benefits of adoption of pyrolysis process of tires: A feasible and ecofriendly mode to reduce the impacts of scrap tires in Brazil
GC Oliveira Neto, LEC Chaves, LFR Pinto, JCC Santana, MPC Amorim, ...
Sustainability 11 (7), 2076, 2019
252019
Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry
J Reis, M Amorim, N Melão
International Journal of Production Economics 215, 24-33, 2019
242019
An exploratory study of reverse exchange systems used for medical devices in the UK National Health Service (NHS)
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, Y Xie, L Breen, ...
Supply Chain Management: An International Journal, 2016
232016
Three dimensions of service recovery: examining relationship and impact
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, M Kumar, ...
Supply Chain Management: An International Journal, 2016
202016
Managing customer participation and customer interactions in service delivery: the case of museums and educational services
M Amorim, MJ Rosa, S Santos
Organizacija 47 (3), 166-175, 2014
192014
An empirical analysis of consumer motivation towards reverse exchange
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, R Yuan, MJ Liu, ...
Supply Chain Management: An International Journal, 2016
182016
Managing reverse exchanges in service supply chains
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes
Supply Chain Management: An International Journal, 2016
172016
A framework for the design of multi-channel services
R Sousa, M Amorim
172009
Towards conceptualizing reverse service supply chains
V Kumar, M Amorim, A Bhattacharya, JA Garza-Reyes, Q He, ...
Supply Chain Management: An International Journal, 2016
162016
Multi-channel deployment: a methodology for the design of multi-channel service processes
R Sousa, M Amorim, GM Pinto, A Magalhães
Production Planning & Control 27 (4), 312-327, 2016
162016
Service robots in the hospitality industry: An exploratory literature review
A Rosete, B Soares, J Salvadorinho, J Reis, M Amorim
International Conference on Exploring Services Science, 174-186, 2020
152020
Digitalization: a literature review and research agenda
J Reis, M Amorim, N Melão, Y Cohen, M Rodrigues
International Joint conference on Industrial Engineering and Operations …, 2019
142019
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