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Jin Ho Jung
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Customer-to-customer interactions on customer citizenship behavior
JH Jung, JJ Yoo
Service Business 11, 117-139, 2017
992017
Service climate as a moderator of the effects of customer-to-customer interactions on customer support and service quality
JH Jung, JJ Yoo, TJ Arnold
Journal of Service Research 20 (4), 426-440, 2017
942017
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
JH Jung, JJ Yoo, TJ Arnold
Journal of Business Research 122, 362-372, 2021
752021
Salesperson brand attachment: a job demands-resources theory perspective
L Allison, KE Flaherty, JH Jung, I Washburn
Journal of Personal Selling & Sales Management 36 (1), 3-18, 2016
652016
The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production
JH Jung, J Yoo
Journal of Retailing and Consumer Services 48, 60-69, 2019
432019
The effect of customer-initiated justice on customer-oriented behaviors
JH Jung, TJ Brown, AR Zablah
Journal of Business Research 71, 38-46, 2017
422017
Frontline employee passion: a multistudy conceptualization and scale development
AC Crawford, CE Newmeyer, JH Jung, TJ Arnold
Journal of Service Research 25 (2), 194-210, 2022
242022
How customer requests influence frontline employee job outcomes: The role of personal appraisal tendencies and situational customer demandingness
JH Jung, TJ Brown, AR Zablah
Journal of Retailing 98 (2), 315-334, 2022
152022
The impact and mediating role of personal brand authenticity on the self-actualization of university graduates entering the workforce
L Allison, J Blair, JH Jung, PJ Boutin Jr
Journal for Advancement of Marketing Education 28 (2), 3-13, 2020
122020
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
JH Jung, J Yoo, Y Jung
Journal of Service Theory and Practice 32 (2), 232-257, 2022
102022
The interactive influence of frontline employee motivational orientation and service climate/strength upon employee need satisfaction and performance
JH Jung, J Yoo, TJ Arnold, S Ryu
Journal of Service Research, 10946705231190012, 2023
12023
EMPLOYEE BRAND ATTACHMENT: A JOB DEMANDS-RESOURCES THEORY PERSPECTIVE
L Allison, K Flaherty, JH Jung, I Washburn
ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM PROCEEDINGS, 207, 2015
2015
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